Sales Trainer

Location: Bangalore, India (Work from Office)

Department: Sales & Admissions

Employment Type: Full-Time

Experience: 5+ years

Key Responsibilities

1. Sales Training & Development

·      Design and deliver training programs for new and existing sales teams.

·      Conduct structured onboarding programs for new sales hires.

·      Train teams on sales processes, customer engagement, product knowledge, and sales techniques.

·      Develop training modules, presentations, role plays, activities, and assessments.

·      Conduct refresher and upskilling sessions based on business requirements.

2. Sales Skills & Conversion Training

·      Train sales teams on consultative selling and effective sales conversations.

·      Coach teams on probing, need identification, pitching, and closing techniques.

·      Develop strong objection-handling and negotiation capabilities.

·      Train counsellors on creating urgency and effectively communicating product value.

·      Improve conversion through structured sales coaching interventions.

3. Call Audits & Quality Improvement

·      Conduct regular call audits to assess sales conversations and customer handling.

·      Identify gaps in communication, pitch quality, product knowledge, and objection handling.

·      Provide actionable feedback and individual coaching to sales representatives.

·      Track recurring quality issues and create targeted training interventions.

·      Work with sales managers to improve overall call quality and conversion performance.

4. Performance Coaching

·      Analyse individual and team performance to identify training requirements.

·      Conduct one-on-one coaching sessions for underperforming team members.

·      Work with Sales Managers and Team Leads to create improvement plans.

·      Monitor the effectiveness of training through post-training performance metrics.

·      Continuously identify opportunities to improve sales productivity and conversion.

5. Product & Process Training

·      Develop strong understanding of 21K School's programs, offerings, admission process, and customer journey.

·      Train sales teams on product positioning and communicating key value propositions.

·      Ensure teams are aligned with updated sales processes, policies, and communication standards.

·      Conduct regular knowledge checks and assessments.

6. Training Content & Reporting

·      Create and maintain training materials, SOPs, sales scripts, and learning resources.

·      Maintain training calendars and track completion and participation.

·      Prepare regular reports on training effectiveness and team performance.

·      Measure training impact through metrics such as conversion, productivity, call quality, and sales performance.

7. Cross-Functional Collaboration

·      Work closely with Sales Managers, Team Leads, HR, and Revenue Leadership to identify capability gaps.

·      Collaborate with leadership to align training programs with business and revenue goals.

·      Support new product, process, or campaign launches through focused sales training.

·      Provide insights to sales leadership based on call audits and training observations.