Sales Operations analyst

We are seeking a dynamic and analytical Sales Operations Analyst to join our Central Sales Operations team. This role will be pivotal in driving operational efficiency, sales effectiveness, and strategic alignment across our global Go-To-Market (GTM) teams.

You will work closely with Sales, Marketing, Finance, and other cross-functional stakeholders to optimize CRM usage, automate sales processes, and deliver actionable insights that fuel revenue growth.

Key Responsibilities:

• Implement and adapt centralized sales processes to maximize efficiency and improve customer experience
• Identify areas for productivity enhancement within sales and marketing functions
• Drive adoption and continuous improvement of sales tools (dashboards, pipeline review tools, discovery frameworks, etc.)
• Define and manage KPIs, ensuring robust reporting that supports leadership decision-making
• Lead change management initiatives and support rollout of new tools, systems, and methodologies
• Govern Salesforce platform usage, ensuring process consistency and best practices

Required Skills & Qualifications:

• 3 - 5 years of relevant experience in Sales Operations, Business Operations, Sales Enablement, or Project Management
• Proven success implementing sales enablement initiatives and process improvement strategies
• Strong hands-on experience with Salesforce (governance, reporting, administration)
• Advanced analytical skills and proficiency in data segmentation, visualization, and insight generation
• Experience in cross-functional collaboration and stakeholder management
• Demonstrated ability to balance strategic thinking with operational execution

Preferred Skills

• Background in consulting, SaaS, media, BFSI, or technology industries
• Prior exposure to sales performance management and/or marketing operations
• Strong communication and presentation skills
• Highly proactive, adaptable, and solutions-driven mindset
• Familiarity with business intelligence tools (e.g., Power BI, Tableau) is a plus