Sales Manager/Sr. Sales Manager

Roles and Responsibilities:

Agency Channel Development:

• Source and service POS agents as per the agreed business mix and policy.
• Develop and manage the Agency Channel for the assigned location.
• Coordinate with the Operations team for pre-licensing, training, and licensing formalities.
• Conduct induction sessions and collaborate with the Sales Training team for product and ongoing training programs.
• Maintain the required balance between new and existing POS agents.
• Design and execute strategies to target and capture various market segments.

Agency Channel Management:

• Monitor agent performance across key metrics such as renewals, new business, funnel management, and closures.
• Maintain a high percentage of active POS agents and ensure consistent productivity levels.
• Control attrition among POS agents through engagement and performance management.
• Ensure effective communication and collaboration between the team and channel partners.

Channel Servicing:

• Manage reconciliation of partner accounts and coordinate with internal departments for smooth operations.
• Address and resolve partner issues to maintain high satisfaction levels.

Profitability:

• Analyze market dynamics and provide feedback to improve organizational processes.
• Manage loss ratios and ensure sustainable profitability.

Compliance & Hygiene:

• Ensure adherence to all external regulatory and internal compliance standards.
• Oversee cheque bounce recovery and manage pending business.
• Maintain operational hygiene and process discipline.

Other Responsibilities:

• Undertake additional responsibilities aligned with KPIs and organizational growth objectives.