Sales Manager-C&E: Conrad

What will I be doing

As the Sales Manager – C&E, you will be responsible for the successful handling of groups, maximizing business opportunities, ensuring effective communication with clients, and efficient coordination with relevant departments, under the general guidance and supervision of the Director of Events. Key responsibilities include:

• Product Knowledge: Be thoroughly familiar with all hotel products and services, including rooms, catering, banquets, and other offerings.
• Sales and Promotions: Promote and sell all hotel products, working towards achieving individual and departmental sales targets.
• Sales Planning: Develop and implement sales plans with the approval of the Director of C&E or Commercial Director, maintaining and growing customer accounts within your assigned region or industry.
• Client Engagement: Understand client needs through telephone, face-to-face meetings, and other channels, and transform these needs into confirmed business.
• Contract Preparation: Efficiently prepare proposals and contracts for clients based on confirmed business needs.
• Event Planning and Coordination: Advise clients on event planning and layout, negotiate final details, and ensure all event requirements are clearly communicated and coordinated across hotel departments.
• Operations Communication: Distribute team and event information promptly to all relevant hotel departments and conduct regular coordination meetings to ensure flawless event execution.
• Customer Service: Provide excellent service to organizers and guests during events or group stays, ensuring needs are met promptly and effectively.
• Billing and Payments: Verify event billing accuracy daily, prepare and follow up on invoices, and ensure timely receipt of payments.
• Post-Event Follow-up: Send thank-you notes, distribute follow-up questionnaires, and take action based on customer feedback to improve service.
• Data Management: Maintain accurate and updated event records in the hotel's conference and banquet systems.
• Relationship Management: Build and maintain strong relationships with both internal teams and external clients and suppliers.
• Market Awareness: Provide feedback on market trends and competitor activities to ensure a competitive advantage.
• Revenue Forecasting: Assist the Director of C&E in forecasting room nights and banquet revenues.
• Team Leadership: Help guide and develop the C&E Sales team, ensuring high service standards, team vitality, and achievement of departmental goals.
• Recruitment and Training: Assist in recruiting, selecting, and training team members to maintain operational excellence.
• Other Duties: Perform any other reasonable duties as assigned and adapt to departmental needs.

What are we looking for

A Sales Manager – C&E serving Hilton Brands is always working on behalf of our Guests and alongside other Team Members. To successfully fill this role, you should demonstrate:

• Positive Attitude and Professional Behavior: Maintain a proactive, service-oriented approach with clients and colleagues.
• Sales and Negotiation Skills: Strong ability to close sales, negotiate effectively, and maximize revenue opportunities.
• Operational Knowledge: Deep understanding of event operations, hotel services, and internal communication processes.
• Client Focus: Ability to anticipate client needs and deliver tailored solutions.
• Attention to Detail: Ensure all aspects of events are planned, executed, and followed up with precision.
• Team Leadership: Ability to motivate and lead a team towards shared goals.
• Strong Communication Skills: Clear, professional communication skills with both clients and hotel teams.
• Adaptability: Flexible approach to a fast-paced, constantly changing environment.

This role is critical to driving event business, ensuring excellent customer experiences, and contributing significantly to the hotel's revenue goals.