Sales Development Representative

Job Title: Sales Development Representative

Location: Mumbai

Position Type: Full Time

About Us:

DoubleTick is a mobile-firstconversational CRM built on the official WhatsApp Business API, designed to unlock WhatsApp-led sales, marketing, and customer engagement at scale. It enables businesses to manage conversations through a centralized team inbox, automate workflows with chatbots and bot studio, and drive growth via bulk broadcasting and analytics. With features like WhatsApp Calling, commerce & cataloging, and role-based access, DoubleTick helps teams streamline operations and improve conversion efficiency.

Backed by Info Edge Ventures and BeeNext, the platform serves 10,000+ businesses across India and UAE in 100+ industries. Leading brands such as MakeMyTrip, Royal Enfield, CoinDCX, Tarun Tahiliani, Times Media, GRT Jewellers, Malabar Gold and Diamonds, Jaro Education, Sabyasachi, and DarGlobal trust DoubleTick to power their customer conversations.

For more details, check out our website: https://doubletick.io

About the Role:

We are looking for a highly motivated and results-driven Sales Development Representative (SDR) with 3–4 years of experience in B2B SaaS sales, lead generation, and outbound prospecting. The ideal candidate will play a key role in identifying potential customers, generating qualified opportunities, and contributing to the company's revenue growth.

Key Responsibilities:

● Identify, prospect, and engage potential clients through cold calls, emails, LinkedIn, and other outreach channels.

● Qualify inbound and outbound leads and schedule meetings for the Account Executive team.

● Build and maintain a strong pipeline of prospective customers.

● Conduct discovery conversations to understand customer pain points and business requirements.

● Collaborate with sales and marketing teams to develop targeted outreach campaigns.

● Maintain accurate records of customer interactions and sales activities in the CRM.

● Track and report key sales metrics and pipeline progress.

● Stay updated on industry trends, competitors, and market developments.

Requirements:

● 3–4 years of experience in Sales Development, Business Development, Inside Sales, or a similar B2B SaaS sales role.

● Strong communication, presentation, and negotiation skills.

● Proven experience in cold calling, prospecting, and lead qualification.

● Experience working with CRM tools and sales engagement platforms.

● Ability to build relationships and engage decision-makers across industries.

● Self-motivated, target-driven, and able to work in a fast-paced environment.

● Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

Why Work With Us

• Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path.

• Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems.

• Career Flexibility – Explore transitions into roles like Account Executive, Sales Manager, Product Manager, and beyond.

• Supportive Culture – Work with a friendly, approachable team and management that values people.

• Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team.

• Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.

• Exposure to AI-powered solutions, prompt engineering, chatbot automation, and cutting-edge customer engagement technologies.