Sales Development Representative

Role: Sales Development Representative

Department: Sales

Location: Bangalore [In-Office]

Type: Fulltime

Who We Are

Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 450+ brands across India, Southeast Asia, the Middle East, and North America. Through a single API, our platform manages tracking, exceptions, and returns across 600+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.

And we're not standing still. We're actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.

We process 50M+ shipments every month, helping brands cut failed deliveries and where-is-my-order queries while converting more returns into exchanges.

We're one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed, plus a team that includes several ex-startup founders, make this a place that's both fast-moving and rich with opportunities to learn. Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand's growth.

Role Summary:

This role involves generating new business opportunities for Clickpost by building strong relationships with potential clients through phone, email, and LinkedIn, and setting up meetings for the Demo Engineers and Account Executives. You'll also be responsible for crafting and executing outbound campaigns across multiple channels to educate prospects about Clickpost's value proposition and product benefits.

Overall, the KRA would include but not limited to:

1. Generate new business opportunities through outbound lead generation and prospecting.
2. Take discovery calls, qualify leads, and introduce prospects to our solutions.
3. Collaborate with the sales and marketing teams to ensure effective outreach strategies.
4. Maintain accurate and organized records of lead activity in our CRM

Within

1 month you will be able to:

• Complete onboarding and become well-versed in ClickPost platform, product features, and target audience.
• Learn and adopt best practices for lead generation, including using Sales Engagement Tools like LinkedIn Sales Navigator, Klenty, CRM like HubSpot, Google Sheet, Slack, Gmail workspace etc.,
• Understand the ICP of ClickPost and deep dive into the industry wise use cases and case studies
• Start shadowing discovery calls (Inbound / Outbound) to understand the structure and objectives of our sales process.
• Begin sending out initial outreach sequences and personalized messages under guidance.
• Work closely with your manager to establish personal performance goals and KPIs.

3 months you will be able to

• Take ownership of your lead generation pipeline and confidently handle discovery calls independently.
• Consistently meet weekly and monthly lead generation and call targets.
• Develop a personalized outreach style and experiment with messaging to improve response rates.
• Collaborate with the marketing team to identify high-impact content for outreach.
• Begin identifying ideal prospect profiles and sharing insights with the sales team for feedback
• Collaborate with Market Research to ensure they are identifying right Accounts and Prospects and create case studies

6 months you will be able to

• Fully manage a steady pipeline of leads and maintain a high call-to-meeting conversion rate
• Take initiative in refining and optimizing your outreach strategy based on performance metrics.
• Grow the assigned vertical, proactively suggest new target markets, messaging ideas, and process improvements to the team.
• Participate in events and F2F meetings with potential prospects to foster relationships
• Regularly share feedback from prospects to help shape product and marketing strategies.
• Support team goals by mentoring newer SDRs and contributing to team success.
• Support AE's with any follow-up or expanding new opportunities within assigned accounts/verticals/territories

What you will need to crack this role:

In order to excel in this role, having a minimum of 2+ years of experience in sales roles would be beneficial. If this experience is specifically in the SaaS, logistics, or eCommerce industry, it would be considered a bonus. This background would provide valuable insights into the target market and an understanding of the challenges and opportunities within these industries.

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in a similar role, with a proven track record in lead generation or sales.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Experience using CRM tools like Salesforce, HubSpot, or Apollo is a plus.
• A strong interest in the SaaS and logistics sector.

What You Can Expect:

• Ownership and autonomy: You will have immense ownership and responsibility. You own and drive the execution.
• Culture:
• We value velocity in all things we do. You would be expected to move fast, experiment and be updated with the newest technologies
• We give a lot of ownership to our people. There is no micro-management, and you would be expected to own projects end to end
• We have seen people grow super-fast at ClickPost when they focus on the impact of the work, are detailed in their way of working and are willing to take risks
• Our team thrives on transparency.
• Compensation: We offer a competitive salary with performance bonus.
• Benefits (for full-time roles):
• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsite
• Company laptop and devices
• Maternity and paternity benefits

Why Join ClickPost's Sales Team

Joining ClickPost as a Sales Development Representative (SDR) is more than just a role—it's an opportunity to jumpstart your career in tech sales with a company that values growth, innovation, and employee well-being. Here are some reasons why we think you'll love being part of our team:

• As an SDR, you'll be at the front line of our growth strategy, directly influencing our company's success.
• You'll gain hands-on experience in outbound sales, lead generation, and customer discovery in the SaaS industry. Our structured onboarding and continuous training programs will help you build foundational skills to advance your career, with clear milestones at the 1, 3, and 6-month marks
• You'll have access to mentorship from experienced sales leaders and opportunities to transition into more advanced roles based on your achievements
• You'll be representing a cutting-edge SaaS platform that's transforming logistics and the post-purchase experience for D2C brands. Our technology addresses real pain points for our customers, providing you with a compelling value proposition that resonates with prospects.
• Our customers include leading D2C brands, and you'll be contributing directly to their success stories by introducing them to solutions that drive growth and efficiency. Every lead you generate and every call you make is an opportunity to contribute to our vision of revolutionizing logistics for D2C brands.

By joining ClickPost you're not just taking a job—you're joining a company that invests in your growth, respects your individuality, and empowers you to reach your full potential. We're excited to have driven and ambitious SDRs like you help shape our journey forward!