The primary function of the role is to advise on and plan business and vacation itineraries. The Consultant
should communicate with clientsto understand their needs and help them select best options available during
the travel time and the budget agreed upon.
Responsibilities
Primary:
- Listen attentively to customer'srequirements and pitch the right product and packagesrealizing them into revenue.
- Utilize the leads assigned and focus on increasing the customer base making the best possible conversions with minimum lead loss.
- Set realistic expectations with the customer by providing complete and error-free information about GIT and FIT packages and products.
- Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the
- holiday destinations and educate the customer while selling the holiday product.
Secondary:
- Respond to inquiries about our company's services and offerings and understand client's
- requirements, including destinations, length of stay, and transit time.
- Suggest and select the most appropriate transport based on the available finances, requisite departure
- and arrival times, and preferred duration of transit.
- Informcustomers aboutthe cancellation policy, including salient dates and all penalties.
- Ensure the budget agreed upon is considered while selecting accommodation and transit options.
- Educate the customers on the activitiesinvolved in postsales and set the right expectations on timelines.
- Build rapport with the customer and focus on improving customersatisfaction.
- Research, explore and study different travel destination optionsincluding travel prices, customs, weather conditions, reviews etc.
- Be updated about new market trends and provide suggestions and feedback to the product team for more competitive options.
- Ensure customer makesthe payment as defined in the SOP and adhere to the process
- Build confidence and trust among the customers and always be patient to answer their queries
- Handover the travel requirements clearly to the operationsteam and ensure all services are provided as promised
Competencies/Skills
- Excellent Communication Skill
- Negotiation Skill
- Selling skill
- Customer-centricity
- Performance Indicators:
- Salesrevenue
- Lead Management& Conversion
- Customer Escalations
- Learning & growth
