Sales Advisor
Experience: 25 years
Location: Remote (India-based)
Shift: US, UK & Australia time overlap required (India partial night shift required)
Openings: 2
About MyYogaTeacher
MyYogaTeacher is a fast-growing health tech startup on a mission to improve the physical and mental well-being of people across the world. We are the first online marketplace connecting highly qualified yoga and fitness coaches from India with global clients through personalized 1-on-1 live yoga sessions - Live via Zoom.
Founded in 2019, we have grown rapidly with strong customer love and retention.
- 200,000+ happy customers
- 350,000+ five-star reviews
- 200+ highly qualified coaches
- 95% of sessions completed with five-star ratings
We are headquartered in California, with operations in Bangalore, and serve clients primarily in the USA, Australia, UK, and Canada.
Role Overview
This is a high-touch, relationship-driven, and sales role.
As a sales advisor, you will own the client journey during 3-day trial and early membership, with a clear responsibility and incentive to increase session bookings, session attendance, and trial-to-paid conversion. You will actively engage clients, understand their motivations and hesitations, follow up consistently, explain pricing plans and sign them up by guiding them toward confident decision while delivering a premium, empathetic experience.
You will work closely with clients, teachers and care teams to ensure a seamless experience where nothing falls through the cracks.
Key Responsibilities
Client Engagement & Sales
- Proactively engage clients during the trial phase to drive session booking, session attendance, and paid plan conversion
- Understand client goals, concerns, motivations, and hesitation signals and build personalized journeys and recommendations to build a clear vision of how the program delivers results for them.
- Confidently address objections related to pricing, commitment, schedules, or expectations using a consultative approach
- Follow up consistently until concerns are resolved or decisions are made
- Balance empathy with assertiveness to guide clients toward clear outcomes
Client Care
- Provide high-touch, empathetic support to clients during trial via chat, email, and voice
- Support clients during India and international hours (US, UK, Australia)
- Ensure clients feel supported, understood, and confident throughout their journey
- Adapt communication style based on cultural nuances and client personality
Ownership, Documentation & Handoffs
- Maintain clear, structured notes for every client interaction
- Ensure seamless handoffs between team members across shifts
- Stay highly organized while managing multiple clients, follow-ups, and timelines simultaneously
Cross-Functional Collaboration
- Coordinate with Teacher Operations to ensure timely delivery of sessions, reports, and personalized plans
- Act as a liaison between clients and teachers to resolve client-specific concerns
- Provide real-time support during live sessions and handle escalations calmly under pressure
Process, Metrics & Continuous Improvement
- Own and track key metrics such as:
- Trial session booking rate
- Session attendance rate
- Trial-to-paid conversion rate
- Follow defined processes while adapting to changing client needs
- Share insights and feedback to improve conversion rates, client experience, and internal workflows
- Experiment with new follow-up approaches and engagement strategies to improve outcomes
Qualifications & Experience
Required
- 25 years of experience in concierge, client success, customer experience, onboarding, or high-touch client-facing roles
- Prior experience working with international clients, especially from the USA, UK, and Australia
- Proven ability to influence client engagement, conversion, or retention
- Strong empathy, listening, and relationship-building skills
- Strong negotiation skills with clear ability to say and hear no
- Excellent spoken and written English communication skills
- Incredible organizational skills with high attention to detail
- Comfort using CRMs, chat platforms, ticketing systems, Zoom, Slack, and similar tools
- Ability to work independently and take ownership of outcomes
Good to Have
- Experience in wellness, health tech, education, or subscription-based businesses
- Experience coordinating with engineering or product teams
- Basic understanding of conversion, engagement, and retention metrics
- Experience with yoga
Additional Requirements
- MidSenior Individual Contributor: This role is for hands-on ICs. Please do not apply if you are a people manager or team lead.
- International Communication Style: Comfortable, confident, and culturally aware when communicating with clients from the USA, UK, Australia, and Canada.
- Client-Centric Mindset: Strong commitment to delivering a premium client experience while driving outcomes.
- Professionalism & Ownership: High standards of accountability, reliability, and follow-through.
- Adaptability & Learning Mindset: Willingness to learn, adapt, experiment, and continuously improve.
What We Are Not Looking For
- Freshers or entry-level people
- People managers or team leads
- Purely reactive support roles without ownership of engagement or conversion outcomes
Benefits
- Competitive salary, great incentives and benefits package
- Exposure to a global client base
- Supportive, collaborative, and high-ownership team environment
- Opportunities for career growth and professional development
