RR

Collections Management

• Manage and oversee the end-to-end credit control process, ensuring timely collections and minimizing overdue accounts.
• Monitor customer accounts and follow up on outstanding invoices via calls, emails, and escalation procedures.
• Maintain accurate records of collections activities and customer interactions.
• Timely reminder letters to the customers

Dispute Resolution & Stakeholder Management

• Investigate and resolve billing disputes, deductions, and payment discrepancies.
• Liaise with internal teams (finance, sales, operations) to ensure smooth resolution of customer issues.
• Negotiate payment plans with customers when necessary, ensuring compliance with company policies.

Reporting & Compliance

• Prepare daily, weekly and monthly reports on accounts receivable (AR) performance,

Key Requirements:

Education & Experience:

• Bachelor s degree in Finance, Accounting, Business Administration, or a related field.
• 2+ years of experience in collections over calls, preferably in a BPO/shared services environment who has managed US based clients.

Skills & Competencies:

• Excellent communication and negotiation skills.
• Ability to work under pressure, meet deadlines, and manage multiple priorities.
• Detail-oriented with strong problem-solving skills.