Business Operations Analyst, Payments

Key Deliverables:

• Manage day-to-day payment operations with internal and external stakeholders
• Drive transaction monitoring, process improvements, and issue resolution
• Prepare and maintain business reports and operational analytics
• Coordinate reconciliation activities with finance and technical integrations

Role Responsibilities:

• Liaise with partner banks and networks for payment success and escalations
• Identify operational gaps and recommend tech-driven solutions
• Support customer service teams in addressing payment-related concerns
• Collaborate with business and tech teams to ensure seamless go-lives and integrations