Program Manager – Revenue Management
Business Unit: Working Professionals
Location: Bangalore
About upGrad:
upGrad is South Asia's largest integrated learning, skilling, and workforce development platform. With millions of learners and partnerships with leading global universities, we are redefining career outcomes for working professionals.
Role Objective:
To enable predictable, scalable, and optimised revenue growth by bringing rigor to revenue planning, lead allocation, sales productivity tracking, and marketing ROI visibility. This role directly impacts topline performance and sales efficiency across high-value programs.
Key Responsibilities:
- Drive revenue planning across channels, products, and sales pods.
- Translate topline targets into agent-level execution metrics and track weekly/monthly performance.
- Design and refine intelligent lead allocation frameworks to maximise conversion.
- Minimise lead aging and leakage while improving lead-to-enrolment efficiency.
- Monitor productivity metrics: conversion %, revenue per agent, ARPU, capacity utilisation.
- Collaborate with Marketing on demand forecasting, lead planning, and ROI tracking.
- Create dashboards and structured business reviews for leadership.
- Act as the central revenue program owner across Sales, Marketing, Finance, and Operations.
What Success Looks Like
- Improved lead-to-revenue conversion rates.
- Higher revenue per sales agent.
- Reduced lead wastage and improved routing efficiency.
- Strong forecast accuracy and revenue visibility.
- Improved marketing ROI transparency.
Ideal Candidate Profile:
- 3–6 years of experience in Revenue Operations, Sales Strategy, Growth, or Business Operations.
- Strong analytical capabilities (Advanced Excel/Sheets; BI tools; SQL preferred).
- Experience in high-volume, lead-driven businesses (EdTech preferred).
- Structured thinker with strong stakeholder management skills.
- Comfortable in high-growth, target-driven environments.
Why This is an Exciting Role
This is not a coordination role — it is a high-impact revenue leadership track position. You will sit at the center of business performance, influencing crores in revenue and driving structural improvements in conversion and productivity.
- Direct exposure to business unit revenue strategy.
- Opportunity to shape revenue architecture and operating rhythm.
- Clear pathway to owning end-to-end revenue management for a business unit.
- Potential progression into a broader Business Management / P&L; leadership role.
