About The Role
The Retail Head is responsible for overseeing the day-to-day operations of all stores across the Pan India to ensure efficient store functioning, strong sales performance, and excellent customer experience. This includes leading store teams, driving sales targets, optimizing store operations, maintaining visual merchandising standards, and ensuring stock availability. The role also focuses on monitoring KPIs, improving store productivity, ensuring compliance with brand guidelines and operational processes, and maintaining high service standards. The ideal candidate will have strong leadership skills, hands-on experience in retail operations, and a passion for driving business growth and operational excellence in a fast-paced, customer-focused environment.
Key Responsibilities/What You Will Do
- Responsible for overall Business Plan and Expansion of Retail Business
- Store Expansion - COCO, COFO, FOFO, as applicable in alignment with the Business Plan to achieve defined ROI/IRR
- Budgeting and overseeing P&L for ensuring achievement of Cost, Expense and Profitability KPIs
- Define SOPs and drive implementation
- People & Team Development, Engagement, and overall Employee Satisfaction at Retail Business Level in alignment with the HR Team
- Pricing, Promotions, Marketing to drive Growth for Retail Stores (Existing and New Stores) and applicable verticals, i.e. Retail Products, Services, Pet Grooming, Vet Care, Events, etc. in coordination with specific Function Leads
- Creating a go-to-market strategy for all new city launches and drive campaigns to kick off sales.
- Liaise with Sourcing / Product / Customer Service team to share feedback on products and process as and when needed
- Engage and motivate the team members towards target achievement, customer centricity and better
performance, utilizing existing Engagement and RR platforms of the org and work towards building a motivated team at all stores
- Requires working for 6 days a week
- Track and analyze Stores and Team members performances on a daily basis and execute measures to enhance performance - includes driving training initiatives with the LD team, individual coaching and mentoring
- Creating strong relationships with key client stakeholders at both senior and mid-management levels- Identifying and solving team and customers issues strategically.
Qualifications & Skills/What You Need
- 10-15 Years experience in Retail
- MBA in Sales & Marketing/Retail/General Management from a Tier 1 Institute (Preferred)
- Should be a Pet Lover (preferably a Pet Parent) and comfortable with Pets.
- Effective & Impactful Communication (Written & Verbal).
- Time Management, Delegation and Decision Making.
- Negotiation Skills.
- Leadership Ability to Mentor, Motivate and Coach to Inspire Results.
- Team player - experience in working coordination with multiple functions.
- Ambiguity handling
Skills: retail and store operations,sales,retail
