Relationship Manager

Company Description Smartworld Developers is a new-age real estate company focused on shaping the future of real estate in India through customer centricity, professionalism, and a digital-first approach. Established in 2021 and headquartered in Gurugram, Haryana, the company is backed by reputed organizations and financially strong founders who aim to set new benchmarks in construction quality, operations, and customer service. Smartworld emphasizes transparency, honesty, and strong corporate governance, supported by experienced professionals across sales, marketing, product design, architecture, and project management. With premium projects such as Smartworld Orchard, Smartworld Gems, Smartworld One DXP, Smartworld The Edition, and Smartworld Sky Arc in key locations across Gurugram, the company has quickly grown into a leading brand in Delhi NCR and is expanding its footprint across India.

Role Description This is a full-time, on-site Relationship Manager role based in Gurugram. The Relationship Manager will build and maintain strong relationships with homebuyers, prospective customers, channel partners, and other stakeholders, ensuring a high-quality experience throughout the sales and post-sales lifecycle. Daily responsibilities include managing customer interactions, understanding client needs, providing project information, coordinating site visits, and supporting customers through documentation and transaction processes. The role involves close collaboration with sales, marketing, and customer service teams to address queries, resolve concerns, and ensure timely follow-up and communication. The Relationship Manager will also gather customer feedback, contribute to service improvements, and uphold Smartworld's standards of transparency and professionalism.

Qualifications

• Strong client relationship management and customer service skills, with the ability to build trust and maintain long-term engagement.
• Sales and negotiation capabilities, including experience in lead handling, conversion support, and cross-functional coordination.
• Excellent communication and interpersonal skills, with proficiency in spoken and written English; knowledge of Hindi and local languages is an advantage.
• Organizational and time-management skills to handle multiple customer accounts, documentation, and follow-ups efficiently.
• Comfort using CRM tools, MS Office (Excel, Word, PowerPoint), and digital communication platforms for reporting and customer interactions.
• Prior experience in real estate, financial services, hospitality, or other customer-facing industries is preferred.
• Bachelor's degree in Business, Marketing, Commerce, or a related field; relevant certifications in sales or customer relationship management are a plus.
• Ability to work on-site in Gurugram, including weekends or extended hours as per business needs, with a strong focus on ethical conduct and corporate governance.