- Build and maintain strong relationships with NRI clients
- Understand client needs and provide solutions in retail banking products
- Handle client inquiries, transactions, and service requests efficiently
- Drive business growth through cross-selling and upselling banking products
- Monitor client portfolios and provide timely recommendations
- Ensure compliance with banking regulations and internal policies
- Maintain accurate client records and documentation
- Achieve individual and team targets for business and customer satisfaction
Key Performance Indicators
- Client satisfaction and relationship retention
- Achievement of sales and business growth targets
- Quality and timeliness of service delivery
- Compliance adherence and documentation accuracy
