Relationship Manager

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do jobs never done before.

Purpose of the Job

• To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line, and Data Service

• To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA

• To front end Corporates and ensure nil escalations

• To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

Key Deliverables

• To Ensure 100% service level adherence to business processes
• To increase Collection Efficiency: 0-60 days, 60-90 days
• To enhance the Revenue enhancement -Churn Control and Upsell.
• To manager Manage and up sell existing & new Airtel products/services to corporate through its life cycle management process thru the partner team
• Account Relationship index: (will include parameters like Visit Adherence, Account Dossier, and Complaint per customer, self-care, E-bill adoption
• Reduce Suspense by efficient payment posting & virtual account management
• Track and monitor on corporate revenue performance of different products/services.
• Drive virtualization through PFH, Self-care and Paperless bill media. Skills Required
• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills
• 2 wheeler & Driving License is mandatory
• Should be willing to travel Across Bangalore

Educational Qualifications:

Any Graduate/ Post Graduate