Reference Data Analyst

J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.

As a Transaction Processing Specialist within Wholesale Payments Operations, you ensure end-to-end transaction management activities are completed on time while resolving exceptions and client inquiries. You provide subject matter expertise to clients and internal stakeholders, with a strong focus on accuracy, controls, and risk awareness. You also support regulatory reporting and remediation activities while driving process improvement and automation.

Job Responsibilities

• Execute assigned transaction processing tasks accurately and within required deadlines.
• Resolve exceptions, breaks, and client inquiries through timely investigation and follow-through.
• Provide subject matter expertise and clear guidance on transaction management processes and requirements.
• Manage assigned work independently with minimal supervision while maintaining productivity and quality.
• Identify operational issues and risks early, escalating appropriately with a control-first mindset.
• Complete daily regulatory reporting and remediation activities in accordance with defined procedures.
• Lead process improvement and automation initiatives to enhance efficiency and reduce operational risk.

Required qualifications, skills, and capabilities

• Bachelor's degree
• Strong understanding of legal language to interpret documents and assess impact to the firm
• Strong analytical, oral, and written communication skills with high attention to detail and accuracy
• Strong computer skills including MS Excel, Word, PowerPoint, and Outlook

Preferred qualifications, skills, and capabilities

• Experience in middle office or back office operations
• Knowledge of the financial services industry, products, and operational processes
• Demonstrated ownership, accountability, and strong client focus/customer care practices
• Willingness and flexibility to work during US hours