TCS Hiring!!!
Job Title: Google Cloud Workspace Administrator
Location: Chennai, Gandhinagar
Experience: 3 to 7 Years
Job Description:
Role Summary
The Account Recovery Specialist is responsible for secure, compliant recovery of Google and GCP accounts. This role involves highjudgment decisionmaking, strict adherence to security and privacy policies, and empathetic communication during highimpact, highstress customer situations.
Key Responsibilities
- Own Google Account and GCP Account Recovery cases endtoend
- Validate identity, authorization, and domain ownership using approved frameworks
- Execute recovery workflows with zero tolerance for policy deviation
- Detect and mitigate fraud, social engineering, and unauthorized access attempts
- Maintain accurate, auditready documentation of recovery actions
- Escalate highrisk or nonstandard cases appropriately
- Communicate clearly and empathetically with customers during critical incidents
- Adhere to authentication standards, SLOs, and security policies
Required Skills & Competencies
- Strong understanding of GCP admin roles, domain ownership, and recovery workflows and familiar with GCP admin console
- High judgment decisionmaking under ambiguity
- Fraud detection and prevention capabilities
- Excellent documentation and attention to detail
- Calm, professional communication during sensitive scenarios
Experience & Qualifications
- 2–3 years of experience in Account Recovery, Account Security, or equivalent hightrust support role
- Strong knowledge on GCP Admin consoles and GCP products
- Bachelor's degree in Science or equivalent
- Certification (Mandatory):
- Associate Google Workspace Administrator
- Language: CEFR B2 English proficiency
