Key Skills: Fraud Detection, GCP, Compliance, Documentation., Risk Assessment
Roles and Responsibilities:
- Own end-to-end Google Account Recovery cases and ensure zero-error execution of security, trust, and privacy policies.
- Perform identity, ownership, and authorization verification using approved tools and frameworks.
- Validate user identity and domain ownership, and apply authorization checks to determine recovery eligibility.
- Detect and prevent fraud, social engineering, and unauthorized access attempts; escalate high-risk or non-standard cases.
- Maintain clear, accurate, and audit-ready documentation for all recovery actions and communications.
- Make high-judgment decisions under ambiguous and high-risk conditions while adhering to SLOs, authentication standards, and operating procedures.
- Collaborate with security, compliance, and operations teams to resolve complex account recovery cases.
- Support continuous improvement initiatives for recovery workflows, fraud prevention, and operational efficiency.
- Ensure adherence to security, compliance, privacy, and governance standards across all recovery processes.
- Analyze recovery trends and contribute insights to improve trust and safety operations.
- Participate in incident handling, escalation management, and process optimization activities.
- Maintain confidentiality and integrity of sensitive user and organizational information.
Skills Required:
- Strong expertise in GCP, Google account recovery workflows, and admin role management.
- Experience in identity validation, authorization frameworks, and domain ownership verification.
- Knowledge of fraud detection, trust and safety operations, and unauthorized access prevention.
- Familiarity with risk assessment, decision-making frameworks, and compliance requirements.
- Experience maintaining audit-ready documentation and operational records.
- Strong analytical, investigative, and problem-solving skills.
- Ability to make high-judgment decisions in ambiguous and high-risk situations.
- Excellent communication, documentation, and stakeholder management skills.
- Understanding of authentication standards, privacy policies, and cloud security operations.
Education: Bachelor's degree in Science or a related field.
