Key Skills: Fraud Detection, GCP, Compliance, Documentation., Risk Assessment

Roles and Responsibilities:

Own end-to-end Google Account Recovery cases and ensure zero-error execution of security, trust, and privacy policies.
Perform identity, ownership, and authorization verification using approved tools and frameworks.
Validate user identity and domain ownership, and apply authorization checks to determine recovery eligibility.
Detect and prevent fraud, social engineering, and unauthorized access attempts; escalate high-risk or non-standard cases.
Maintain clear, accurate, and audit-ready documentation for all recovery actions and communications.
Make high-judgment decisions under ambiguous and high-risk conditions while adhering to SLOs, authentication standards, and operating procedures.
Collaborate with security, compliance, and operations teams to resolve complex account recovery cases.
Support continuous improvement initiatives for recovery workflows, fraud prevention, and operational efficiency.
Ensure adherence to security, compliance, privacy, and governance standards across all recovery processes.
Analyze recovery trends and contribute insights to improve trust and safety operations.
Participate in incident handling, escalation management, and process optimization activities.
Maintain confidentiality and integrity of sensitive user and organizational information.

Skills Required:

Strong expertise in GCP, Google account recovery workflows, and admin role management.
Experience in identity validation, authorization frameworks, and domain ownership verification.
Knowledge of fraud detection, trust and safety operations, and unauthorized access prevention.
Familiarity with risk assessment, decision-making frameworks, and compliance requirements.
Experience maintaining audit-ready documentation and operational records.
Strong analytical, investigative, and problem-solving skills.
Ability to make high-judgment decisions in ambiguous and high-risk situations.
Excellent communication, documentation, and stakeholder management skills.
Understanding of authentication standards, privacy policies, and cloud security operations.

Education: Bachelor's degree in Science or a related field.

Account Recovery Specialist