Receptionist

Company Description

Universal Taxation Services is a dynamic and fast-growing firm based in Australia with over a decade of experience offering top-tier accounting and financial services. The company specializes in managing and developing both public and private businesses, providing strategic and timely advice to foster client success. Dedicated to maintaining the highest standards of ethics and excellence, Universal Taxation Services is committed to building strong and lasting relationships with its clients.

Role Description

The Receptionist serves as the first point of contact for all communication between Australian clients and the accountants. This role ensures smooth coordination of calls, emails, document flow, and administrative activities while maintaining a professional communication standard aligned with Australian accounting practices. The position requires exceptional organisational skills, attention to detail, and a strong customer service mindset.

Qualifications

• Experience with Receptionist Duties and general Clerical Skills to manage front desk operations and administrative tasks effectively
• 13 years of experience in reception, customer service, or administrative roles.
• Experience in an accounting KPO, BPO, or Australian client-facing environment is an advantage.
• Strong Phone Etiquette and Communication skills to interact professionally with clients and team members
• Proven Customer Service abilities to ensure a welcoming and positive experience for visitors and callers
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment
• Proficiency with office tools such as phone systems, email, and basic computer applications

Working Hours

• Monday to Friday (8:00 am 5:30 pm) & Saturday (8:00 am to 12:30 pm).
• Flexibility during peak periods such as BAS lodgement cycles and EOFY.