Job Description

Travel Customer Support Executive / Receptionist

Company: Nanda Travel NEI

Job Location: Ghitorni, New Delhi

Work Mode: Office-based initially | Remote work available after successful completion of training.

Job Description

Nanda Travel NEI, New Delhi is looking for a responsible, friendly, and professional Travel Customer Support Executive to manage customer enquiries and provide assistance through phone calls, WhatsApp, and email.

The selected candidate will be responsible for handling customer communications, assisting with travel-related enquiries, coordinating bookings, and ensuring excellent customer service.

Key Responsibilities

1. Customer Support – Phone Calls

Handle incoming and outgoing customer calls.
Respond to enquiries about tour packages, flights, hotels, and activities.
Explain pricing, itineraries, inclusions, exclusions, and cancellation policies.
Follow up with potential customers.

2. WhatsApp & Text Communication

Respond to customer enquiries through WhatsApp Business.
Share tour itineraries, quotations, and booking information.
Collect passenger details and assist with booking procedures.
Send booking updates and confirmations.

3. Email Management

Manage official company emails.
Respond to booking enquiries, amendments, cancellations, and refund-related queries.
Maintain professional written communication.

4. Booking & Operations Coordination

Coordinate with the operations team and travel suppliers.
Follow up on pending bookings and payments.
Maintain customer records and enquiry follow-ups.

Candidate Requirements

Good English and Hindi communication skills.
Basic computer knowledge.
Familiarity with Gmail, WhatsApp Business, MS Excel and Google Sheets.
Excellent telephone etiquette and customer-handling skills.
Ability to manage multiple enquiries simultaneously.
Previous experience in travel, tourism, hospitality, or customer service will be an advantage.

Work Location & Remote Opportunity

Initial training and work will be conducted from our office in Ghitorni, New Delhi.
Candidates must complete the required training and demonstrate the ability to independently manage customer enquiries.
Work-from-home / Remote working opportunities will be available after successful completion of training and approval by management.

Note: Only shortlisted candidates will be contacted for the next stage of the recruitment process.

Join Nanda Travel NEI and become part of our growing travel and tourism team!