RB - Branch Banking:SSC - Team Member - ATM Management

Axis Bank

Mumbai, India

2-5 Years

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Job Description

Team Member ATM Management
INTERNAL USAGE:
No. of Vacancies:		Manager:	Team Leader ATM Management
Is a Team leader	N	Team Size:	3
Grade:	DM/M
Business:	RETAIL BANKING	Department:	Self Service Channel and Branch Automation	Sub-Department:	SELF SERVICE CHANNEL
Location:	MUMBAI-AIROLI
About Self Service Channel
With around 20000 Self Service Terminals spread across 26 states and 6 union territories, Self Service channel acts as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. ATM Channel plays a major role in launching self-service terminals and migrating the customer from physically assisted teller transactions to digital platform for day to day transactions. It also plays a pivotal role in the Banks customer engagement strategy across products and services
AbouttheRole
The candidate will be responsible for ensuring that the ATM Network of the Bank is available at optimum levels for customer transactions. The personnel will be required to work in a dynamic environment with close coordination with internal and external stakeholders. Focused approach in managing the optimum availability of recyclers at critical locations like corporates, platinum sites, etc.
Key Responsibilities
Ensure optimum level of ATM availability to customers by continuous liaison with IAD partners and branches Closely engage with all internal and external stakeholders to ensure smooth operations of ATM Network Manage Bank dependency cases with proper escalation as per Escalation matrix. Managing the feedback received from internal customers via email / application Ensure support to customer experience team on feedback received via other media (whatsapp, twitter, CTA, etc.) Track temporary closure cases and ensure revival within TATs Conduct monthly performance review meeting with channel partners
Qualifications
Optimal qualification for success on the job is: Graduation from a recognized institute Minimum 2-3 years of experience related field
Role Proficiencies:
For successful execution of the job, the candidate should possess the following: Knowledge of ATM Industry and operations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills Vendor management skills