Join our dynamic team to advance your analytics career and shape the future of customer experience at Chase.
As a Quant Analytics Associate within the Data and Analytics team, you will leverage data-promoten insights to improve customer journeys and operational performance.
Job responsibilities
- Lead and support partnerships with key Operations stakeholders and Product groups, applying strong business and data expertise
- Provide analytics leadership to Product strategy groups across the CCB Operations organization
- Develop and report on Operations performance metrics and KPIs using advanced analytical methods
- Analyze customer interactions across multiple channels to identify friction points and improvement opportunities
- Build business cases, design tests, and analyze program performance to inform customer strategies
- Prepare and deliver presentations of insights and recommendations to executives and business partners
- Create automated visualizations and self-service tools using Tableau, Adobe Analytics, SQL, and Alteryx
Required qualifications, capabilities, and skills
- Bachelor's or Master's degree in a quantitative or related field
- Five years of experience in data analytics or a related field
- Hands-on experience with at least four of the following: SQL, Python, SAS, Tableau, Alteryx
- Experience sourcing, transforming, and analyzing structured and unstructured data
- Strong understanding of data mining, statistical concepts, forecasting, and predictive modeling
- Excellent communication and presentation skills with ability to engage senior leaders
- Demonstrated leadership, problem-solving, and decision-making abilities in a fast-paced environment
Preferred qualifications, capabilities, and skills
- Experience with machine learning and advanced analytics methods
- Ability to mentor team members and foster growth opportunities
