Overview
DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
Deutsche Post is the oldest and founding division of DHL Group and represents the domestic mail and parcel business in Germany. With around 180,000 employees, Deutsche Post is responsible for reliable nationwide delivery of postal items and parcels and plays a key role in connecting people and businesses across Germany. As part of DHL Group, Deutsche Post combines long-standing postal expertise with continuous innovation and automation in its domestic operations.
Deutsche Post is committed to continuously enhancing the quality and efficiency of its operational processes within the Post & Parcel (P&P) division. A key focus area in this ongoing optimization is the continuous development of our employees and the establishment of superior quality standards to ensure exceptional operational performance. A Trainer & Quality Management Specialist directly supports the Site Head and is responsible for developing into a comprehensive, cross-process P&P expert. By dynamically transitioning from process to process, the specialist reviews and designs targeted quality measures and training programs with technical support from the respective departments. The more training sessions you conceptualize, the deeper your operational knowledge becomes. This strategic role serves as a crucial link within our operations and requires a willingness to travel to Germany.
Key Responsibilities
- Support site head in safeguarding quality KPI for various shared services processes.
- Conduct operational quality checks, analyze agreed KPIs, and generate QM reports to identify and implement concrete improvement measures.
- Drive Continuous Improvement Processes (CIP) and assist with QM projects, measurement methods, and internal audits (e.g., DIN-ISO 9001-2015).
- Develop and execute targeted training programs in close cooperation with process owners in Germany
- Perform trainings in cooperation with process owners
- Act as a quality advisor and sparring partner for team leads and team members to resolve process challenges.
- Rotate through various Post & Parcel (P&P) workflows to build deep, cross-functional operational expertise.
Education & Experience
- Minimum: Bachelor's or Postgraduate degree in any discipline.
- Minimum 7+ years of overall professional experience, with a minimum of 4 years in a corporate service provider, corporate customer service, or Quality Management environment specifically mastering the balance between quality, quantity, and productivity..
- Mandatory, hands-on experience working with continuous improvement processes.
- Ideally, you bring a solid understanding of the logistics industry and its processes (nice-to-have).
- Prior experience within GCCs of the Logistics sector would be a strong advantage.
Required Skills
Quality-Specific Certifications (preferred)
- Six Sigma Green Belt / Black Belt - process quality management
- COPC Certification
- ISO 9001 Lead Auditor or QMS
- Lean Management Certification
Training & Learning Certifications (preferred)
- CTDP - Certified Training & Development Professional
- TT - Train the Trainer
- ISTD Diploma - Indian Society for Training & Development
- High level of analytical thinking and numerical comprehension, combined with excellent Microsoft Excel and PowerPoint skills.
- Strong didactic understanding and proven training skills wit h a commanding professional presence.
- High agility, a structured work style, and the ability to quickly learn and navigate through different operational processes.
- English: High proficiency - written and spoken
- German: Business fluency at B2 level or above (certified) - written and spoken
- Willingness to travel to Germany is required.
Working Conditions
- Schedule: Standard Indian business hours.
- Remote Work: On-site.
- Global Coverage: May require occasional work outside standard hours.
- Performance Metrics: Success measured by quality improvements, training effectiveness, and customer satisfaction scores.
Benefits
- Annual Leave: 42 days off apart from Public / National Holidays.
- Medical Insurance: Self + Spouse + 2 children, with an option to opt for Voluntary Parental Insurance at a nominal premium covering pre-existing diseases.
