As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics
You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
You will meet and exceed client mandated KPIs (Key Performance Indicators)
You must also ensure consistent performance based on a continuous improvement model
What else
You must also ensure that all login and Passwords (both Internal & External) are kept confidential
You must also participate in all Internal and External mandated trainings and/or seminars
You must have knowledge, understanding, and compliance with TaskUs policies and procedures
Also, you must maintain knowledge of functional area and company policies and procedures
You will also provide feedback to management concerning possible problems or areas of improvement
You will also perform other duties as assigned by management
