Description
Job Duties
- Engage with customers to understand customer business requests and lead teams to execute on defined solutions across service offerings.
- Support as a key interface with clients at the stage of the sales cycle, provide thought solutions, craft solutions, and provide support to Sales
- Work with Program Managers to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across of service deliveries.
Responsibilities
- Develop and write project plans.
- Create and manage the global project schedule, liaising with all production team members to ensure viability and commitment.
- Execution of large-scale projects with medium to high complexity.
- Provide project training and technical guidance to the project team members.
- Drive project timelines and budget to completion and within the estimated scope and established production.
- Budget and provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk.
- Develop and maintain a high level of knowledge of the company as well as industry products and solutions.
- Balance work among team members according to skills and individual workload.
- In conjunction with the project team, analyze potential risks and drive the creation of the project plan, ensuring that contingency is incorporated.
- Other duties as assigned by the supervisor to support business development, internal projects/initiatives, and organization of the team and processes.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
