Project Manager (AI)

This role is for one of our clients

Roles & Responsibilities

• Accountable and responsible for the end-to-end delivery of CRM implementation projects for multiple clients.
• Ensure business needs are clearly understood and that the implemented technology meets client requirements and expectations.
• Lead project execution and coordination efforts to ensure delivery within scope, budget, and timelines.
• Develop and maintain project documentation including BRD, SOW, project plan, and resource plan.
• Track and monitor progress of deliverables, ensuring assigned resources meet deadlines and project objectives.
• Identify, escalate, and mitigate project risks and issues to Engagement Managers or stakeholders as required.
• Conduct regular reviews for completeness, consistency, and alignment with delivery standards.
• Ensure adherence to defined processes, methodologies, and quality standards throughout the project lifecycle.
• Prepare and manage overall project schedules, milestones, estimates, and deliverables.
• Maintain strong external customer interactions with multiple clients, ensuring timely updates and follow-ups.
• Work collaboratively with cross-functional (tech and non-tech) teams to ensure successful implementation.
• Clearly articulate, document, and communicate client requirements to internal teams for smooth execution.
• Exhibit high ownership and proactive communication with clients; act as a trusted partner and solution advisor.
• Stay aligned with emerging technologies — be able to converse intelligently about AI and modern SaaS trends.

Requirements

• 5–8 years of experience managing projects for ticketing platform or CRM implementations (required).
• Bachelor's degree in Engineering (B.E./B.Tech.) — preferably in Computer Science or related field.
• Proven experience in software or CRM/ERP/Service Desk implementation in B2B/B2C SaaS or consulting/IT services environments.
• Project management certifications such as PMP, CSM, or PRINCE2 are preferred.
• Techno-functional expertise with a solid understanding of APIs, integrations, and software platforms is a strong plus.
• Hands-on experience with project and bug tracking tools like Jira.
• Strong process orientation and ability to deliver against deadlines.
• Excellent communication, relationship management, and client engagement skills.
• Strong problem-solving, planning, estimation, and documentation capabilities.
• Highly organized professional with ownership mindset, multitasking ability, and task management excellence.
• Should be able to discuss AI, automation, and digital transformation concepts confidently at a high level.

What We're Looking For

• Smart, sharp professionals with client-first mindset and strong communication skills.
• Individuals who take complete ownership and thrive in client-facing roles.
• Candidates from both B2B SaaS and consulting/IT services backgrounds are welcome.