Job Title: Project Manager – AI Complaints Management (Project Altair)

Location: Bangalore

Duration: 6 month-Offshore

Job Summary

The Project Manager will be responsible for the end-to-end delivery of Project Altair, an AI-driven Complaints Management initiative within a regulated banking environment. The role requires strong project governance, stakeholder management, risk oversight, and execution discipline to ensure successful implementation of AI-enabled complaint management solutions while maintaining compliance with regulatory and customer protection requirements.

Required Qualifications

Education

Bachelor's degree in business, Technology, Engineering, Finance, or a related discipline.

Experience

8–12+ years of project management experience within banking, financial services, or other regulated industries.
Proven experience delivering digital transformation, AI, automation, or technology-driven initiatives.
Strong experience managing large-scale, cross-functional projects involving multiple stakeholders.
Experience in customer service, complaints management, operational risk, regulatory, or compliance-related functions.
Experience working within governance-heavy and highly regulated environments.

Technical & Professional Skills

Strong project management and program delivery expertise.
Knowledge of project governance frameworks and stage-gate methodologies.
Understanding of AI-enabled business solutions and data-driven transformation initiatives.

Familiarity with:

AI governance concepts
Human-in-the-loop frameworks
Risk and compliance controls
Regulatory reporting requirements
Strong documentation, reporting, and project planning skills.
Excellent risk management and problem-solving abilities.

Stakeholder Management Skills

Ability to influence and manage senior stakeholders across business and technology functions.
Strong communication, presentation, and facilitation skills.
Proven ability to drive accountability and challenge constructively.

Preferred Certifications

Project Management Professional (PMP)
PRINCE2 Certification
Agile Certification (Scrum Master, Agile Practitioner, SAFe, or equivalent)

Key Competencies

Strong ownership and execution mindset
Strategic thinking with attention to detail
Excellent organizational and planning skills
Ability to work effectively in ambiguous environments
Strong decision-making and problem-solving capabilities
High resilience under regulatory and delivery pressures
Excellent interpersonal and stakeholder management skills
Strong governance and compliance orientation

Project Manager AI