This is a remote position.
We are seeking an IT Project Coordinator with experience supporting US and European IT Field Services projects. The role involves coordinating global field engineers, managing work orders, supporting IT recruitment activities, and ensuring projects are delivered in line with client SLAs, compliance standards, and time-zone requirements.
This is a remote role based in India, requiring strong communication, documentation, and stakeholder coordination skills.
Key Responsibilities
US/EU IT Field Services Project Coordination
Coordinate IT field services projects across US and European regions (IMAC, break-fix, rollouts, site deployments)
Manage work orders and dispatch on-site field engineers and partners
Track SLA compliance, response times, and resolution timelines
Coordinate activities across multiple time zones (IST, CET, GMT, EST, PST)
Act as a primary coordination point between end clients, vendors, engineers, and internal delivery teams
Ensure timely ticket closures and accurate documentation
Resource & IT Recruitment Coordination
Support IT recruitment and resource onboarding for US/EU field services projects
Coordinate interview schedules, availability, and deployment readiness
Maintain engineer pools, skill matrices, and regional coverage trackers
Coordinate background verification, NDA, and onboarding documentation
Align engineer availability with project schedules and regional demand
Client Communication & Reporting
Prepare and share daily/weekly project status reports for US/EU clients
Participate in client calls and operational reviews as required
Escalate risks, SLA breaches, or resource gaps proactively
Maintain audit-ready documentation and compliance records
Required Skills & Experience
Minimum 1 year of experience in:
IT Project Coordination (Field Services / Support Operations) OR
IT Recruitment / Resource Management for global projects
Hands-on exposure to US/EU field services delivery models
Strong understanding of:
SLAs, KPIs, and escalation management
Ticketing and work order processes
Excellent written and verbal English communication
Comfortable working in US/EU time zones
Strong follow-up, coordination, and multitasking skills
Proficiency in MS Excel / Google Sheets for tracking and reporting
Experience with ITSM / ticketing tools (ServiceNow, Jira, Freshservice, Zoho, etc.) is a plus
Preferred Qualifications
Graduate preferably in computer science, BE, BTech
Exposure to IT support roles such as Desktop Support, Network Support, Data Center Technicians
Experience coordinating with vendors, freelancers or independent IT contractors across regions
Key Competencies
Strong ownership and accountability
Attention to detail and process adherence
Ability to handle high-volume, time-sensitive tasks
Client-focused and delivery-oriented mindset
Working Conditions
Remote role (India-based)
Shift alignment with US/EU business hours
Stable internet connection and laptop required
