Project Analyst I

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The GCS Implementations team projects manage the on-boarding and account setup of Amex GCS clients. We deliver transitions that are Fast to bill, Full of Amex value added products and services, Focused on a great customer experience, and Efficient in their execution. Delivering on this promise creates risk and hassle-free client transitions and differentiates American Express as the preferred payment solution provider tocorporations.

How will you make an impact in this role

The Implementation Project Manager is responsible for project managing the on-boarding and account setup of Corporate clients

The role is accountable for on-time, in-full implementation of client programs

Success in the role is measured via speed to bill and to full client spend ramp-up, billings achieved, value-added product penetration, and customer satisfaction under the Fast; Full; Focused; and Efficient promise.

Lead the end to end implementation customer experience from contract signing through card issuance and first occurrences of all key processes.

Serve as a single point of coordination for the customer and manage the program across internal Amex business units, including GCS, ICS, GCG, Risk, GCO organizations as required

Document customer program objectives and requirements, design of card programs including product and process integration. Execute, and manage client through change, providing status updates and training.

Ensure technical integration of Amex information management, program management and reconciliation tools, data files

Monitor performance and prepare reporting based on agreed implementation success factors/metrics and actively work to enhance charge volume realization, reduce cycle time, and improve customer experience, productivity, and quality.

Support product development efforts by providing client feedback, competitive intelligence and market place trends

Minimum Expectations: Skills, Qualifications & Behaviors

Exceptional written & verbal English communication skills. Ability to articulate complex and abstract ideas clearly and simply.

Exceptional work ethic & personal accountability

Strong Project Management & organizational skills

Min 3 Years in customer facing role

Knowledge of GCS commercial card products, payments capabilities and technology

Team player - Strong relationship management, collaboration & negotiation skills

Strong process & problem-solving skills

Demonstrated results orientation (setting targets, prioritization) and proficiency with metrics / KPIs

Ability to learn quickly & work independently in a hybrid/virtual environment

Preferred Expectations: Skills, Qualifications & Behaviors

Bachelor's Degree

Leadership experience

Deep knowledge of procure to pay processes, financial and AP and reconciliation processes

Deep knowledge of GCS products & processes

Client Facing project/change management experience

Experience working in a global & matrixed environments

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities