About us:
SuperAGI is pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth. We are building a world where AI and human intelligence collaborate seamlessly to achieve extraordinary outcomes. If you are passionate about AI and eager to be part of a team that is shaping the future, SuperAGI is the place for you.
Role Overview:
We are looking for an experienced Program Manager to lead and deliver complex, cross-functional programs while serving as a primary point of contact for customers. This role requires a strong mix of technical understanding, business acumen, and stakeholder management skills to ensure successful execution and customer satisfaction.
The ideal candidate has experience managing both technical and non-technical programs, can communicate effectively with engineering teams and business stakeholders, and thrives in a customer-facing environment.
Key Responsibilities:
Program & Delivery Management
- Own end-to-end delivery of multiple programs, from planning and execution through closure
- Define program scope, timelines, milestones, dependencies, and success metrics
- Track progress, manage risks, and proactively resolve issues to ensure on-time delivery
Customer Engagement
- Act as the primary interface for customers throughout the program lifecycle
- Lead customer discussions including kickoff meetings, status reviews, escalations, and post-delivery reviews
- Understand customer needs and translate them into clear program requirements
Technical & Cross-Functional Collaboration
- Work closely with engineering, product, design, operations, and QA teams
- Translate technical concepts into clear, business-friendly communication for customers and leadership
- Coordinate across technical and non-technical teams to align priorities and dependencies
Stakeholder Management
- Manage internal and external stakeholders, ensuring clear communication and alignment
- Provide regular program updates, dashboards, and executive-level reporting
- Handle escalations and ensure timely decision-making
Process & Continuous Improvement
- Implement and improve program management frameworks, tools, and best practices
- Drive continuous improvement in delivery efficiency, quality, and customer experience
Required Qualifications
- 5+ years of experience in Program Management, Project Management, or similar roles
- Proven experience managing customer-facing programs
- Experience handling both technical programs (software, platforms, integrations, systems) and non-technical initiatives (process, operations, business programs)
- Strong understanding of software development lifecycles (Agile, Scrum, Waterfall, or hybrid)
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage ambiguity, multiple priorities, and cross-functional dependencies
Preferred Qualifications
- Background working with SaaS, enterprise software, or technology-driven organizations
- Experience working with global or distributed teams
- Familiarity with tools such as Jira, Confluence, MS Project, Smartsheet, or similar
PMP, PgMP, Scrum Master, or Agile certifications (Good to have)
