As our Program Manager, you own the crown jewels: our highest-value enterprise accounts. You are the bridge between visionary technology and global execution, driving the Project Management Office (PMO) standards that ensure client success. Lead the Vanguard: Spearhead end-to-end implementation for high-ticket clients, ensuring our solutions become the heartbeat of their global Supply Chain Management strategy.
The Candidate Will Have Responsibilities Across The Following Functions
Strategic Implementation and Program Governance:
- End-to-End Leadership: Oversee the full project lifecycle for high-ticket enterprise clients, ensuring alignment with large-scale corporate objectives.
- Process Architecture: Map complex global logistics processes (SOPs, flow charts) and align them with GoComet's multi-modal platform.
- Gap and Risk Analysis: Conduct deep-dive gap analyses and provide strategic recommendations to enhance operational efficiency for global enterprises.
Enterprise Relationship Management
- C-Level Engagement: Foster and maintain long-term relationships with CXOs, COOs, and senior supply chain heads.
- Onboarding and Health: Serve as the primary point of contact for enterprise stakeholders, monitoring account health scores and driving high-level product adoption.
- Value Realisation: Proactively identify business challenges and provide data-driven solutions to maximise the client's ROI and long-term Value Realisation.
Reporting And Cross-Functional Leadership
- Executive Reporting: Provide high-level monthly and quarterly status updates to internal leadership and client stakeholders.
- Metric Tracking: Manage key performance indicators (KPIs), including implementation success rates and project delivery quality.
- Innovation Catalyst: Work cross-functionally with Product and Tech teams to funnel enterprise-level feedback into the product roadmap.
Requirements;
- You thrive in high-pressure environments and possess the emotional intelligence to navigate complex corporate structures with ease.
- The Veteran: You bring 5+ years of experience in Program Management or Management Consulting, specifically within enterprise software and SaaS environments.
- The Strategist: You have a mastery of Project methodologies (JIRA, Asana, Trello) and a data-driven mind that finds the story inside complex data sets.
- The Communicator: You possess elite stakeholder management skills and can present high-level insights to executive audiences with confidence.
- The Toolmaster: You are highly proficient in MS Excel and enterprise documentation.
Bonus Points
- Deep expertise in the global logistics and Supply Chain Management industry.
- Proven track record in Digital Transformation or business process automation for Fortune 500 companies.
- Familiarity with CRM ecosystems such as Salesforce, HubSpot, or Zoho.
This job was posted by Sayali Kardile from GoComet.
