EWS - Operations Program Manager

JOB OVERVIEW

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability increasing productivity through optimized processes and tools and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.

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Purpose of the role

A Program Manager is needed when an organization is managing multiple, complex infrastructure initiatives and wants them delivered in a coordinated, efficient, and risk-controlled manner. The Program Manager would help & be responsible for:

• Centralized Ownership of Multiple Projects
• Strategic Alignment
• Vendor & Stakeholder Management
• Cost & Budget Control
• Risk & Compliance Management
• Standardization & Process Efficiency
• Change & Transition Management
• Data-Driven Decision Making

ACCOUNTABILITIES

Program Planning & Governance:

• Define program objectives, scope, deliverables, success metrics, and timelines aligned with business strategy.
• Establish program governance, standards, frameworks, and reporting mechanisms.
• Dev elop and maintain program roadmaps and integrated plans.

Project & Portfolio Management

• Oversee multiple projects within the program, ensuring interdependencies are managed effectively.
• Ensure projects are delivered on time, within scope, and within budget.
• Review project performance and take corrective actions where required.

Facilities Operations Oversight

• Manage multiple facilities projects such as fit-outs, refurbishments, capacity expansion, asset upgrades, and infrastructure improvements.
• Oversee workplace services programs including housekeeping, security, transport, cafeteria, and helpdesk operations.
• Ensure seamless coordination between projects and ongoing facilities operations.
• Drive standardization of processes, SLAs, KPIs, and SOPs across locations
• Ensure uninterrupted business operations through proactive planning and controls.

Facilities Automation Strategy

• Define and implement facilities automation and digital transformation roadmap.
• Identify opportunities for automation across HVAC, lighting, access control, utilities, helpdesk, and asset management.
• Align automation initiatives with business objectives, sustainability goals, and workplace standards.
• Standardize automation architecture across sites.

Compliance, Risk & Change Management

• Identify, assess, and mitigate operational risks and issues.
• Manage change requests and ensure alignment with overall objectives.
• Ensure compliance with statutory, regulatory, and company standards (fire, EHS, building codes). Performance Monitoring & Reporting
• Support audits, certifications, and inspections.

Stakeholder Management

• Collaborate with senior leadership, business owners, and cross-functional teams.
• Act as the primary point of contact for program-related communications.
• Manage stakeholder expectations and resolve escalations.

Communication & Coordination

• Draft, review, and manage emails, presentations, reports, and correspondence.
• Screen and prioritize communications to ensure timely responses.
• Handle confidential and sensitive information with discretion.

Performance Monitoring & Reporting

• Define and track KPIs, dashboards, and scorecards.
• Provide regular program status updates to leadership.
• Analyze trends, risks, and performance gaps recommend corrective actions.
• Maintain accurate documentation and program records.
• Implement process improvements, technology adoption, and best practices.
• Vendor & Contract Management
• Process Improvement & Ad-hoc Support
• Budget Monitoring

MINIMUM QUALIFICATIONS-

• Bachelor's degree in any Discipline
• 8-12 of experience in project/program management
• Excellent organizational and multitasking abilities.
• Proficient in MS Office (Word, Excel, Outlook) and general office tools.
• Strong communication skills-both verbal and written.
• Flexible, dependable, and capable of working independently.

Hard skills:

• Program & project management methodologies (Agile, Waterfall, Hybrid).
• Budgeting, forecasting, and financial tracking.
• Risk management and dependency management.
• Strong reporting and data analysis & Dashboards
• Facilities & workplace management
• Vendor & contract management
• Statutory compliance & EHS knowledge
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong documentation, presentation, and reporting skills.

Soft skills:

• Strong leadership and decision-making abilities.
• Excellent communication and stakeholder management skills.
• Strategic thinking and problem-solving.
• Ability to manage ambiguity and complexity.
• Negotiation and conflict resolution skills.
• High lev el of discretion, integrity, and professionalism.
• Strong time management and prioritization skills.
• Ability to work independently and under pressure.
• Adaptability - Capability to adjust to changing circumstances and requirements

PREFERRED QUALIFICATIONS

• MBA or Postgraduate qualification preferred.
• Certifications such as PMP, PgMP, IFMA, or NEBOSH are an advantage.
• Preferred from Service Industry with Global Experience