Program Manager

Position: Program Manager – Delivery

Location: Mumbai (On-site)

About IDfy

IDfy is a cutting-edge reg-tech company that's redefining how businesses verify identity, build trust, and prevent fraud at scale. Headquartered in Mumbai, IDfy is the engine behind secure onboarding, background checks, and risk mitigation for some of the biggest names across BFSI, fintech, gig economy, and shared economy sectors.

With a mission to make the internet a safer place, IDfy combines AI, computer vision, machine learning, and robust data architecture to process millions of verifications monthly. From KYC to employment background checks, from fraud detection to document verification—IDfy's platforms are the silent guardians behind seamless user journeys.

Key Responsibilities

• Program Ownership:
• Drive end-to-end program management for complex product/platform initiatives involving cross-functional teams.
• Deliver features, systems, and client-facing projects on time, within scope, and with high quality.
• Delivery Leadership:
• Manage delivery timelines, risks, and dependencies across teams (engineering, product, QA, operations).
• Track milestones, define clear KPIs, and drive stakeholder alignment at every phase.
• Cross-Functional Collaboration:
• Act as the point-of-contact across product, design, engineering, QA, DevOps, customer success, and business.
• Facilitate daily stand-ups, sprint planning, and retrospectives.
• Agile & Process Excellence:
• Champion agile best practices (Scrum, Kanban), OKRs, and delivery metrics.
• Bring structure, cadence, and accountability into the engineering org.
• Customer-Centric Execution:
• Translate client requirements into delivery milestones.
• Be the delivery face to clients during onboarding and implementation.
• Manage escalations and client SLAs proactively.

Must-Have Qualifications

• Experience:
• 3+ years of overall work experience.
• Minimum 3 years in program/project management in a tech-first organization or high-growth startup.
• Experience leading agile delivery programs across engineering + product.
• Technical Understanding:
• Strong grasp of software development lifecycle (SDLC), CI/CD, cloud infrastructure (AWS/GCP), APIs, microservices.
• Ability to converse fluently with engineers and product managers.
• Communication:
• Executive-level written and verbal communication.
• Confidence in owning meetings with leadership, clients, and internal stakeholders.
• Tools:
• JIRA, Confluence, Gantt Charts, Agile Boards, Excel, Google Sheets.

Good to Have

Education:

• B.Tech or technical degree Preferred.
• Certifications:
• PMP, Scrum Master, Agile Coach, SAFe – any delivery/PM certification is a bonus.
• Client-Facing Experience:
• Bonus if experience includes handling B2B clients in implementation or onboarding phases.