Help drive Google's consumer hardware returns and repair operations in India, aligning it with our global strategy.
Improve the customer experience for product returns and repairs, ensure and timely service.
Manage relationships with local service vendors, including agreement negotiations, performance management, and the launch of new operational and systems capabilities.
Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
Collaborate with regional and global teams to develop innovative programs that enhance the customer support experience.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
8 years of experience in supply chain operations management experience in the consumer electronics industry. Returns and repair operations management.
Experience in program management driving, cross-functional, initiatives.
Experience to design, launch, manage and scale operations while meeting operational schedules, budgets and KPIs.
Experience in problem-solving, able to identify and resolve issues.
Preferred qualifications:
8 years of experience managing cross-functional or cross-team projects.
Experience in Operations Management, Program Management, Vendor Management, Process Improvement, Performance Management, Supply Chain Management, Customer Satisfaction.
Experience in team management.
Excellent skills in Data Analysis, Cross-Functional Collaboration, Customer Focus, Business Acumen, Executive Communication, and Cost Negotiations.
