About the team:
Gartner's Global IT End User Operations team partners with the regional leadership team to enable the Services teams to deliver ever increasing levels of client value and retention. Aligned to the Gartner Services & Delivery Strategy the IT End User Operations team develops operational excellence to improve productivity, execution of proven practices and alignment with key stakeholders.
What you will do:
This Program Manager role will work with others in the team to support the Global IT End User (ITEU) Organization. In addition to leading and supporting regional initiatives, the successful candidate will also work on Global projects as needed.
- Provide thought leadership to regional service leaders & specific insights into IT End User needs
- Lead & support design and execution of agreed regional projects and Initiatives that drive improvements in client value, associate productivity & motivation and improved client retention
- Support Gartner Service & Delivery strategic initiatives, representing and anticipating the needs of ITEU, share updates with local leaders and shape change planning to meet the regional needs to ensure successful rollout and adoption
- Collaborate across Sales, Product, Research and Advisory, to bring these solutions to our Service teams in a coordinated way and drive execution of these solutions and programs as well as monitor to determine ongoing effectiveness
- Analyse client and/or associate needs by means of qualitative and quantitative sources. Synthesize into findings and opportunities
- Support region leaders in preparing for key meetings e.g. Ops & Monthly Business. Reviews
- Support & lead innovation aligned with the teams goals
- Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements, provide transparency of results to key business leaders
- Cultivate strong and mutually respectful relationships across the organization and partner with leadership to solve problems and identify business improvement opportunities
- Provide guidance to regional management teams to ensure operational consistency and share best practices in driving Retention
What you'll need:
- 2+ years relevant operations experience
- Strong relationship-building skills: Able to effectively partner with multiple teams and leaders to influence in a matrixed environment
- Strong qualitative and quantitative problem-solving skills. Excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.
- Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics
- Excellent written and verbal communication skills; ability to create and deliver effective decks and updates for use by multiple levels of staff, up to and including the executive level
- Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously
- Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues
- Strong Excel and PowerPoint skills with strong presentation skills both to service and executive leadership.
What you get:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
- Competitive base salary
- Flexible work environment
- A great work culture
Who are we
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our vast, virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
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Job Requisition ID:103524
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