Strong academic coordination and classroom-handling skills
Willingness to travel to schools as required
Ability to support academic implementation, teacher coordination, and program monitoring
This role is essential to ensure smooth academic execution and on-ground support for our partner schools in the region.
Academic Implementation
Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.
Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.
School Development
Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.
Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.
Program Support
Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.
Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.
School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.
Travel And Benefits
Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.
Expected travel duration: 18 days per month.
Rs. 15,000 monthly travel reimbursement for work-related travel.
