Professional Services Consultant 2

Job Title:LAS Consultant:Adobe Learning Manager(LMS)P30

Overview:

As aProductConsultantfor Adobe Learning Manager,youwill play a pivotal role in ensuring the successful implementation and integration of our LMS solution- Adobe Learning Managerforour customers during onboarding.This role involves managing complex projects, collaborating with cross-functional teams, andprovidingexpert guidance to clients to ensure their specific needs are met. The ideal candidate will have a strong background in LMS implementation, project management, and client relationship management.

WhatYou'llDo:

Project Management:

• Lead and manage multiple LMS implementation projects simultaneously, ensuring they are delivered on time,andwithin scope.

• Develop comprehensive project plans, including timelines, milestones, and risk management.

• Conduct regular project status meetings with customersand internal teams to ensure alignment and address any issues promptly.

CustomerConsultation:

• Serve as the primary point of contact for customers during theonboardingphase, providing expert advice and support.

• Conduct thorough needs analysis to understandcustomerrequirements and tailor LMS solutions to meet their specific needs.

• Translate complex technical information for customers, ensuring they understand and can effectively use the system.

• Facilitatecustomertraining sessions and workshops to ensure successful adoption andutilizationofLearning Manager.

Technical Expertise:

• Implement configuration, customization, and integration ofAdobe Learning Managerwith othercustomersystems.

• Help customers set up SSO, Out-of-the-box and API integrations.

• Collaborate with Product Management and Engineering teams toprioritize and resolve any roadblocks to implementation.

Documentation and Reporting:

• Create detailed implementation documentation, including project plans, configuration guides, and training materials.

• Prepare regular project reports and presentations forcustomers and internal stakeholders.

• Maintainaccuraterecords of all project activities, issues, and resolutions.

Continuous Improvement:

• Stayup-to-datewith the latest trends and best practices in LMS implementation and e-learning technologies.

• Contribute to the development and improvement of implementation methodologies and processes.

• Mentor and support junior implementation consultants, providing guidance and knowledge sharing.

Whatyou'llneed to succeed:

Education:

• Bachelor's degree in Information Technology, Computer Science, Education Technology, or a related field.

Experience:

• Minimum of10years of experience in implementing Learning Management Systems or similarSAAS-basedsolutions.

• Proventrack recordof managing and delivering complex projects successfully.

• Strong technical background with experience in system integration, data migration, and configuration.

Skills:

• Strong Technical skills in the areas of SSO, API and Integrations with SAAS Products

• Flair for AI and experience in using Gen AI is required.

• Exceptional communication and interpersonal skills, with the ability to build strong customerrelationships.

• Strong problem-solving and analytical skills.

• Proficiencyin LMS platforms, e-learning standards (e.g., SCORM,xAPI), and related technologies.

• Ability to work independently and as part of a team in a fast-paced environment.