What this job involves
Key Roles & Responsibilities
- Provide a comprehensive Mall Management service for mall to ensure that all amenities are resourced and maintained to high-class industry standard.
- Managing marketing services, social media as per the norms and licenses attained.
- Manage all services are performed as per Standard Service Specifications.
- Manage to prepare mall management budgets and perform timely collection.
- Manage team for timely completion of fitout works retailers.
- Manage to present MMR by team and finally putting across for client final review.
- Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
- Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.
- Ensures occupancy of sites complies with statutory legislation.
- Ensure quality of staff, appraising and developing them to ensure maximum contribution.
- Proactive liaison with local municipal authorities.
- Interviews, selects, hires, supervises, and reviews qualified Mall operation and management staff.
- Advise Commercial team to ensure compliance with basic statutory requirements like licenses, permits etc.
- Ensures that all client deliverables are submitted in a timely manner.
- Acts as the liaison to local community public interest groups
- Oversees all vendor bidding
- Ensures that entire staff maintains a critical eye on all aspects of Mall physical care
- Formulate strategic directions towards effective management of Ambience Mall operation.
- Provides suitable business controls & administer policies/ processes / procedures.
- Formulates suitable budgeting controls
- Advise Commercial team on budgeting (Operational / revenue).
- Monitor SLAs & KPIs towards effective service delivery
- Reviews / Sanctions annual business plans
Promoting client satisfaction
- Are you keen on keeping clients happy In this role, you'll build and maintain positive tenant relationships by providing excellent customer services that follow key performance indicators agreed by the client and the company.
- You'll also handle client/tenant queries, attend meetings and coordinate with the local authorities as required.
Sound like you To apply you need to be:
A seasoned expert
- Do you have a diploma or a degree in estate management, retail/lease services, building management or similar courses
- Do you have at least five years of experience and expertise in retail management
- If you said yes to all these, then you are what we're looking for.
A people person
- Teamwork is the backbone of a company's success.
- As the person in charge, you will mentor, motivate and train team members, promoting a culture of camaraderie in the process.
- Your strong communication skills and excellent work ethics may also help you win the job.
Proficient and analytical
