Production Support

Job Description:

• 2-5 years of experience in Production Operations, particularly in managing production environments
• Proficient in using ticketing tools such as ServiceNow, AOTS, BMC Remedy etc.
• Effective soft skills & communication skills, including verbal, non-verbal, written
• Provide technical support to all stakeholders, T1 & T2 Teams.
• Should have a thorough understanding of general Tier 1 (T1) & Tier 2 (T2) responsibilities & hands-on exp over Development as well.
• Assist end users, T2 team, and development team with advance troubleshooting for reported issues.
• Experience with monitoring tools and platforms like Kibana and ADX
• Hands-on experience with scripting languages such as Bash and Shell
• Strong understanding of Linux, IBM TWS, SQL, Azure Cloud, Snowflake, and Databricks
• Capable of working in a fast-paced, dynamic environment
• Should possess experience in managing production deployments.
• Should be capable of resolving code and SQL-related issues, and implementing enhancements as needed.

Roles and Responsibilities:

• Provide technical and administrative support for day-to-day operations, including troubleshooting issues reported by end users, T1 Team, T2 Team.
• Resolve technical problems promptly to meet SLA requirements.
• Deliver 24×7 operational support for all production activities, including holidays and weekends
• Coordinate with various teams, raise support tickets, analyze root causes, and assist in efficient resolution of all production-related issues
• Maintain detailed logs of all issues and ensure resolutions align with quality assurance standards for production processes
• Serve as the primary point of contact for the data warehouse production ecosystem
• Enhance quality through value-added initiatives, automation, and optimization
• Capable of leading the outage calls and engaging all relevant teams

Key Competencies and Skills

• Azure Fundamentals, IBM TWS, Snowflake Basics, Databricks, SQL, Linux, Unix, and Shell Scripting, development Skills.

Education and Qualifications:

• Must have bachelor's degree or master's degree in science / computer applications or equivalent.