Informatica, Production Support, ITIL, SAS, Suite (BDM, PC)

Infosys

Hyderabad, India

3-5 Years

Save

Posted 2 hours ago
Be among the first 10 applicants

Early Applicant

Job Description

Primary skills:Process->Maintenance and Production Support process->Finacle Product Support process,Process->Service Management->ITIL,Technology->Data Management - Data Integration->Informatica,Technology->sas->sas

Key Responsibilities: Production Support & Operations

Provide L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance.
Monitor batch schedules, workflows, integrations, and data pipelines; proactively identify failures and performance bottlenecks.
Troubleshoot incidents, perform impact analysis, and restore services within agreed SLAs using ITIL-aligned practices.
Execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks. ITIL Process Adherence
Manage incidents, service requests, and escalations with clear communication, ownership, and timely updates to stakeholders.
Perform root cause analysis (RCA) and contribute to problem management by implementing preventive fixes and documenting learnings.
Support change management by participating in release activities, risk assessments, and post-change verification. Documentation & Collaboration
Maintain and enhance support documentation, SOPs, and knowledge articles for recurring issues and operational procedures.
Collaborate with development, QA, data engineering, and infrastructure teams to improve stability, observability, and support readiness. Minimum Qualifications:
Bachelor's or Master's degree in Engineering/Computer Applications/Science (BTech, BCA, BSc, MCA, MSc, MTech) or equivalent.
3–5 years of experience in production support for enterprise applications and/or data platforms.
Hands-on experience supporting Informatica in production environments.
Working knowledge of SAS Suite operations and support (including job monitoring and issue triage).
Practical understanding of ITIL processes (Incident, Problem, Change, and Service Request management).
Strong troubleshooting skills, clear communication, and ability to work effectively in a hybrid setup.
Experience supporting SAS Suite components such as BDM and PC in production, including operational readiness and stability improvements.
Proven ability to drive RCA to closure and implement preventive measures that reduce repeat incidents.
Experience improving monitoring/alerting, defining runbooks, and optimizing support workflows for faster resolution.
Exposure to release coordination and production validation activities within an ITIL change framework.
Strong stakeholder management skills with the ability to communicate technical issues to non-technical audiences. Good to have skills: SQL, Unix/Linux, Shell Scripting, Scheduling Tools (Autosys/Control-M), Monitoring & Alerting (Splunk/Grafana)

More Info

Job Type:

Industry:

Function:

Employment Type:

About Company

Infosys

Job ID: 148311317

Jobs by Skill - IT

Jobs by Skill - Non IT

International Jobs

Last Updated: 25-05-2026 07:41:08 PM

Homejobs in Hyderabad / Secunderabad, TelanganaInformatica, Production Support, ITIL, SAS, Suite (BDM, PC)

Similar Jobs

Archer Production Support - Assistant Manager

Currenex State Street Trust Company

6-10 yrs

Hyderabad, India

Skills:

questionnaires , PowerShell, Workflows, Sql, Custom Objects, Python, Archer configuration, configuration changes, data feeds, data imports, Patching, Archer GRC applications, database troubleshooting, access controls, access management, platform upgrades, deployment activities, notifications

ETL Lead – Informatica IDMC/CDGC

Blumetra Solutions

7-12 yrs

Hyderabad, India

Skills:

Sql, Performance Tuning, Etl, Data Integration, Data Warehousing, Data Governance, Stored Procedures, Informatica CDGC, Informatica IDMC

Senior Systems Operations Engineer - L2 Production Support, BPM and AEM, WebSphere, UNIX

The Wells Fargo Foundation

4-6 yrs

Hyderabad, India

Skills:

BPM, It Service Management, Aem, Grafana, Itil, Release Management, UNIX, Itrs, Appdynamics, Shell, Middleware Administration, Perl, Problem Management, Python, JVM tuning