Production Support Engineer

The role delivers information technology solutions to fulfill business and functional requirements. Responsible for the conversion of business requirements to technical specifications, delivery and post implementation maintenance activities

Key Result Areas

• Minimum one year / one full project implementation
• Conduct development in response to user requirements, project involvement or changing technologies.
• Develop information technology solutions making specific determinations about system performance.
• Prepare/verify production transfer documentation.
• Monitor applications to ensure adequate system resources to process at production standards. Follow up and co-ordinate with internal teams for SIT, UAT support and Production Rollout.
• Perform root cause analysis (RCA) arising from production system disruption and gather required information and logs from the system for investigation.
• If required, follow up with vendor for resolution and closure of the issue.
• Deploy bug fixes in test environment and perform SIT.
• Get the fix tested by users and take appropriate actions to move the change in Production.
• Coordinate with DBA for re-indexing activities as per the system DB requirements.
• Coordinate with associated teams for Security/OS/DB patches in development environment.
• Operating Environment, Framework and Boundaries, Working Relationships
• Member of the development/implementation team (including offshore) working on assigned tasks, project activities and IT initiatives.
• Co-ordinates with members and other functional teams and provides oversight for deliverables from offshore.
• Work with team members participating in shadowing and training activities.
• Adhere to information controls and security frameworks/procedures, including change and incident management process.
• Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
• Problem Solving
• Ability to break down complex issues and identify most important and relevant information and options.
• Ability to present and discuss problems with others toward permanent solution.

Skills and Experience

• Good knowledge of Payments / Corporate online banking domain
• Ability to work on Unix platform, Oracle, PL-SQL knowledge, SQL server mandatory
• Good knowledge in Core Java with external systems integration like DB/Web services/CRM.
• Good knowledge in Apache/Tom cat or any other web server.
• Good knowledge in J2EE/JRE.
• Good knowledge in client browsers and configurations
• Good Knowledge in Mobility Solutions
• Ability to review, understand system documentation.
• Good verbal and written communication including ability to prepare system documentation.
• Ability to interpret solution documentation and identify areas of concern and recommend approach.
• Ability to multi-task in a dynamic work environment.
• Computer Science degree or equivalent.