Production Support Engineer

Landmark Digital is the dynamic digital arm of Landmark Retail, serving as the cornerstone of our omnichannel business strategy. Headquartered in Dubai, UAE, with a strong technology and development hub in Bengaluru, we build and scale digital products, platforms, and experiences that power our retail businesses across multiple markets.

Required Skills

Java based Application

Springboot

Migration planned to react native

Oracle retail Store inventory management

Oracle Database (SQL, PL/SQL)

Linux

Incident & Problem Management

Root Cause Analysis (RCA)

Application Monitoring & Troubleshooting

Job Description

Production Support & Incident Management

• Provide L2 support for retail store applications, including SIM, Task Management, RFID systems, and the Sahla mobile app.

• Manage User Access queries, ensuring store colleagues have the correct role provisioning, permissions, and authentication to perform their duties.

• Analyze, troubleshoot, and resolve store-impacting incidents within defined SLAs to prevent disruption to customer service.

• Perform incident triage, impact assessment, and root cause analysis (RCA) for retail operations issues.

• Monitor application health, interfaces, store backend services, and inventory batch processes.

• Escalate complex issues to L3/development teams or third-party vendors and track them through to resolution.

Application & Infrastructure Support

• Support retail backend applications hosted on Azure Kubernetes, Linux based environment

• Investigate application, performance, and integration-related issues between store apps (SIM, Sahla), RFID middleware, POS, and central ERP systems.

• Validate production deployments (including phased store rollouts) and support release activities. • Coordinate with infrastructure, network (e.g., store Wi-Fi/connectivity), and DBA teams during critical incident resolution.

Database Support

• Troubleshoot Oracle database-related issues affecting store inventory, task routing, and transactions using SQL and PL/SQL.

• Analyze query performance and identify database bottlenecks that impact store application responsiveness.

• Support data validation, stock reconciliation, issue investigation, and approved production data fixes.

Mobile Application & Hardware Support

• Support the Sahla Native Android application, RFID handheld scanners, and their backend integrations.

• Investigate mobile application crashes, offline/online synchronization issues (e.g., during stock counts), and performance concerns on the shop floor.

Continuous Improvement

• Identify recurring store tech issues and drive permanent fixes through problem management.

• Create and maintain SOPs, knowledge base articles, and troubleshooting guides to empower L1/Helpdesk teams and store staff.

• Participate in operational reviews and support process improvements to continuously elevate the retail technology experience.