Product Support Engineer – Network, Linux Troubleshooting, Storage SaaS

Troubleshoot and diagnose support issues for APAC, EMEA, and US regions (247 readiness)

Resolve customer problems and provide timely solutions

Perform product installations and product familiarization training

Provide L1/L2 technical support via Email, Telephone, Chat, and Incident Tracking Database

Maintain accurate updates in the Incident Tracking Database with professional communications

Stay current on all object storage products and sub-products

Test engineering releases and determine suitability for customer shipment and problem resolution

Collaborate with the Product Development Team to provide input on open issues

Handle both short-term and long-term customer issues, including engineering-level problems

Notify customers and distribute permanent solutions when available

Demonstrate how products add value to customer business

Participate in on-call rotation including weekends and holidays