Network Engineer (Product Support)

You'll make an impact by

• Pre-Sales support activities & testing for Industrial communication related products.
• Responsible for supporting the Pre-Sales Team (DI PA)/customers by providing technical assistance. Developing quality solutions that involves critical thinking, requirement analysis, situational assessment and consultation.
• Assisting in the deployment or troubleshooting of wired and wireless networks, including gateways, routers, firewalls etc.
• Provide remote/online/telephonic guided support to customers/partners on configuration topics.

You'll win us over by:

• Should have good knowledge & experience in Industrial Communication & Identification products (Industrial Networking, Wireless, Cybersecurity, Industrial ethernet switches-SCALANCE, Ruggedcom devices'etc.). Experience in SIEMENS products of above portfolio would be of advantage.
• Should have basic knowledge in understanding customer/application requirements, industrial environments. Background of Industrial Automation products, Solutions, Industrial Networks/systems would be of advantage.
• Excellent collaboration and communication skills. Familiar with active networking portfolio, IT/OT applications, Troubleshooting & Debugging skills etc.
• Knowledge and understanding of TCP/IP, network security issues, solutions etc.
• Willing to work & deliberate closely with pre-sales experts, product management teams and other stakeholders.
• CCNA Certification Required.