Product Support Engineer

Key Responsibilities

• Provide timely and effective product support to users of HighRadius applications
• Own customer-reported issues from identification to resolution, meeting SLA targets
• Deliver a delightful client experience by collaborating with internal and external stakeholders
• Follow troubleshooting practices to ensure successful issue resolution
• Learn and maintain a deep understanding of HighRadius products and features
• Adhere to quality, process, and compliance standards in support activities
• Dynamically prioritize support tickets and manage multiple tasks concurrently
• Empathize with client situations and provide quick resolutions or workarounds
• Collaborate effectively with internal teams to communicate issues and resolutions
• Contribute to the growth of best practices for HighRadius support services