Key Responsibilities

Network & IT Infrastructure Management

•      Design, deploy, configure, and maintain the hospital's LAN/WAN/Wi-Fi network infrastructure.

•      Monitor network performance, uptime, and reliability; proactively resolve connectivity issues.

•      Manage IP addressing, VLANs, switching, and routing across all hospital locations and departments.

•      Administer and troubleshoot network hardware including routers, switches, access points, and patch panels.

Firewall & Network Security

•      Install, configure, and manage firewalls (e.g., Sophos, Fortinet, Cisco ASA, pfSense, or similar).

•      Define and maintain firewall rules, ACLs, and VPN configurations.

•      Monitor for security threats, intrusions, and vulnerabilities; implement corrective measures promptly.

•      Ensure data security and compliance with hospital IT policies and healthcare data protection norms.

ESSL Server & Biometric / Access Control Systems

•      Install, configure, and administer ESSL attendance/biometric servers and devices.

•      Manage employee attendance data, device synchronization, and software updates.

•      Troubleshoot ESSL hardware and software issues; coordinate with the vendor as required.

•      Ensure accurate integration of ESSL data with HR/payroll systems.

CCTV / CC Camera Systems

•      Plan, install, and maintain IP-based and analog CCTV surveillance systems across hospital premises.

•      Manage NVR/DVR recording systems, storage, and camera health monitoring.

•      Ensure camera coverage aligns with hospital security requirements and compliance standards.

•      Perform regular audits, maintenance, and troubleshooting of camera systems.

Server & Systems Administration

•      Manage Windows/Linux servers — installation, configuration, patch management, and backup.

•      Administer Active Directory, DNS, DHCP, and file/print servers.

•      Ensure scheduled backups, disaster recovery plans, and data restoration procedures are in place.

•      Monitor server performance and storage utilization; escalate or resolve issues promptly.

Hardware Support & Maintenance

•      Provide L1/L2 desktop support including computers, laptops, printers, and peripherals.

•      Maintain hardware inventory; coordinate procurement and vendor management for IT assets.

•      Perform structured cabling, cable management, and network rack organization.

•      Support installation of new workstations, IT equipment, and departmental expansions.

Helpdesk & User Support

•      Serve as the primary point of contact for all IT-related incidents and service requests.

•      Provide timely end-user support across all hospital departments — clinical, administrative, and operations.

•      Document issues, resolutions, and IT assets through a helpdesk or ticketing system.

•      Train hospital staff on basic IT usage, security awareness, and system protocols.

Good to Have — Hospital Management Software (HMS)

While not mandatory, candidates with the following HMS knowledge will be given preference:

•      Familiarity with Hospital Management Software (HMS) / Hospital Information System (HIS) platforms.

•      Experience supporting HMS modules such as OPD, IPD, Billing, Pharmacy, Lab, Radiology, or EMR.

•      Ability to troubleshoot HMS application issues and coordinate with software vendors.

•      Basic knowledge of database administration (SQL/MySQL) to support HMS reporting and queries.

Qualifications & Education

•      Bachelors in Computer Science, Information Technology, or a related field.

•      1–5 years of hands-on experience in IT infrastructure, networking, and system support.

•      Prior experience in a hospital, clinic, or healthcare IT environment is a strong advantage.

Technical Skills Required

Core Networking & Infrastructure

1. LAN / WAN / Wi-Fi Setup & Troubleshooting
2. Cisco / HP / D-Link Switches & Routers
3. TCP/IP, VLANs, Subnetting, DHCP, DNS
4. Windows Server / Active Directory
5. Structured Cabling & Network Racks
6. Backup & Disaster Recovery

Security & Surveillance

1. Firewall Administration (Sophos, Fortinet, etc.)
2. VPN Setup & Management
3. ESSL Biometric Server & Devices
4. IP / Analog CCTV & NVR/DVR Systems
5. Network Monitoring Tools
6. IT Security Best Practices