Product Specialist

NPS Prism

Product Specialist

Company Profile:

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analyticmethodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey.

With NPS Prism you can see whereyou'restrong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a companyconsistently recognizedas one of the world's best places to work. We believe that diversity, inclusion, and collaborationiskey to building extraordinary teams. We hire people with exceptional talents,abilitiesand potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.

Position Summary

In this role you will work closely with the Associate Product Managers and Product Managers to build and deliver a commercially successful product that spans core sectors acrossmultipleregions.

Key Responsibilities:

The primary tasks of this role revolve aroundcore product developmentworking as part of a cross-functional Agile development team to design and develop NPS Prism's interactive platform. This includesbuilding andmaintainingautomated data pipelines, product databases, data analysisapplicationsand data visualization dashboards.The person in this role will beclosely involvedinthe productdeliveries to the clients.

• Support Product team in the development and delivery of new and existing NPS Prism instrumentsto subscriptionclients

• Analyze the data anddesign/reviewclient-ready visualization dashboards with coaching from the NPS Prism Data Visualizationand NPS Prism Product leaders

• Develop key insights and data analysis for usage by product leaders and customer-facing teams

• Supports team leads inproblem solving, hypothesis generation, research and insight generation and quality control

• Communicates data, knowledge & clearly explain insights & implications for other team members and product leads

• Ensures zero-defect across own work streams as well as those being co-managed

• Understands client needs/context anddemonstratesability to resolve complex issues on critical work streams, working closely with the Product Manager and Associate Product Manager

• Communicate status,roadblocksand updates to product leaders as well as commercial team leaders

• Ensurestimely,high-qualitydelivery of output to clients through effective execution, qualitycontroland work planning

• Provideongoing customer support for subscription customers, such asadditionaldata cuts and responding to questions about the data/methodology.

Requirements / Qualifications:

Education:

• Bachelor's degree incomputerscience,engineering,business,or any other technology-related field, orMBAfrom Tier I institutes, or strong relevant work experience.

Experience:

• Minimum of 2yearsof relevant full time work experience withproduct management,strategy consulting, data analysis,data visualization, or data science focus in a fast-paced, complex business setting

Skills:

• Strong acumen for number crunching

• Ability to conduct complex data analysis using Excel,Alteryxor other data analytics software

• Effectively communicatecomplex data challengesin English with product leaders and commercial/ client-facing teams

• Ability to effectively explainher/hisanalysis and defendthethesis

• Can create timelines / workplanfor their workstreamsand provide supervisor with visibility tostatus of key initiatives

• Must be result-driven, be an analytical and creative thinker, be self-motivated and proactive, be highlyorganizedanddemonstratedability to stay calm and composed in a fast-moving environment

• High attention-to-detail and uncompromising attitude towardsdeliveringhigh-qualityoutputs

• Entrepreneurial spirit, innovative mind-set, willing to try new things,think outside the box, test and learn attitude

• Experience creating PowerPoint slides for senior management audience (e.g.senior managers and directors)

• Must be able to work out of theGurgaonoffice at least 2 days a week

Preferred Skills:(not mandatory)

• Strong experience in the development of data preparation and analytical tools usingAlteryx,Pythonand MS Excel or similar tools.

• Experience working with data visualization dashboards using Tableau or other data visualization engines, including the definition and implementation of calculation methodologies in attention to basic statistics and business concepts