We are seeking a seasoned Product Owner (PO) with 5+ years of experience to lead the API integration efforts for a customer-facing claims and billing management solution. This role is critical in driving the delivery of business value by representing the voice of the customer and the organization. The PO will work closely with the development team, distribution team, and stakeholders, including executive leadership, to define, prioritize, and deliver features that align with strategic goals.
Experience in Property & Casualty (P&C) Insurance, claims, billing, and broker portal development is highly preferred.
Key Responsibilities:
Product Ownership & Strategy
- Define and communicate the product vision and roadmap, ensuring alignment with business and customer needs.
- Collaborate with stakeholders to prioritize features and user stories that deliver maximum value.
- Contribute to product KPIs and manage products with low to medium strategic complexity.
API Integration & Technical Collaboration
- Lead the design and delivery of secure, scalable RESTful APIs for claims submission, tracking, billing, and document management.
- Work closely with developers, architects, and QA teams to ensure technical feasibility and high-quality implementation.
- Translate business requirements into technical specifications and user stories.
Agile Delivery & Team Collaboration
- Actively participate in Agile ceremonies including sprint planning, retrospectives, demos, and daily stand-ups.
- Work daily with the Agile squad to clarify requirements, remove roadblocks, and maintain alignment with product strategy.
Stakeholder Engagement & Communication
- Serve as the primary liaison between business stakeholders, distribution teams, and the development squad.
- Ensure continuous communication and alignment on priorities, timelines, and expected outcomes.
Compliance, Viability & Innovation
- Monitor product health and ensure long-term viability by balancing short-term delivery with strategic outcomes.
- Analyze feasibility, cost of delay, and regulatory constraints to inform prioritization.
- Contribute to innovation through market and industry analysis, especially within the insurance domain.
Required Skills & Experience:
- Minimum 5 years of experience in product ownership, business analysis, or related roles.
- Proven experience working with Agile development teams and managing API-driven products.
- Hands-on experience in P&C Insurance Domain, preferably in claims and billing systems.
- Experience building and managing Broker Portals and working with distribution teams.
- Strong understanding of RESTful APIs, OAuth, JSON, and integration best practices.
- Excellent communication, stakeholder management, and decision-making skills.
- Familiarity with tools like JIRA, Confluence, Postman, and Swagger.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Business, or related field.
- Certifications such as CSPO, PSPO, or SAFe PO/PM.
- Experience in the insurance industry, especially in customer-facing digital platforms.
- Experimental mindset with a passion for solving complex problems and driving innovation.
