Location: Hybrid work model - Reporting Office Gurugram
Department: Product & Technology
Role Overview:We're seeking a Product Manager to lead the evolution of our client's fundraising and payments platform. You will define and drive product strategy, balance user needs with business goals, and collaborate cross-functionally to deliver exceptional donor and client experiences. The ideal candidate combines analytical rigor with empathy for nonprofit organizations and a passion for creating meaningful impact through technology.
Key Responsibilities:1. Product Strategy & Market Insight- Define the product vision, strategy, and roadmap aligned with client's mission and growth objectives.
- Conduct ongoing competitive and market research to identify emerging trends, differentiators, and opportunities.
- Translate market insights into actionable initiatives to strengthen product positioning.
- Anticipate changes in industry regulations, data privacy, and payment standards, ensuring compliance and readiness.
2. Product Planning & Delivery- Translate strategic goals into clear product requirements, use cases, and success metrics.
- Work closely with engineering, design, and QA to prioritize, scope, and deliver releases on time and at quality.
- Maintain and groom the product backlog, balancing new features with technical debt and maintenance.
- Use Agile/Scrum processes to plan sprints and track progress toward key milestones.
3. Customer & Data-Driven Decision Making- Engage with nonprofits, donors, and internal stakeholders to deeply understand needs and pain points.
- Analyze usage data, customer feedback, and support tickets to guide feature prioritization and iteration.
- Define and monitor KPIs such as donor conversion, engagement, retention, and transaction success rates.
- Use A/B testing and analytics to validate hypotheses and optimize the product experience.
4. Cross-Functional Collaboration- Partner with engineering, marketing, and client success teams to ensure seamless product delivery and adoption.
- Collaborate with leadership to align initiatives with broader organizational strategy.
- Support sales and marketing in crafting product narratives, launch materials, and demos.
- Act as the voice of the product, ensuring every department understands the why behind priorities.
5. Continuous Improvement & Innovation- Identify opportunities to improve usability, performance, and scalability of the platform.
- Stay current on emerging technologies, UX best practices, and AI/automation trends in fintech and nonprofit tech.
- Drive a culture of experimentation, encouraging innovation in product workflows and features.
Qualifications:- 36 years of product management experience in SaaS, fintech, or fundraising platforms.
- Strong understanding of digital payments, CRM systems, and donor engagement workflows.
- Experience in competitive analysis and go-to-market strategy.
- Strong analytical, communication, and leadership skills.
- Experience with Agile tools (Jira, Asana, Trello) and data analytics (Amplitude, Mixpanel, GA).
- Passion for leveraging technology to support nonprofits and social impact initiatives.
